Epic Wisdom Analyst

This position is responsible for supporting the Epic Ambulatory application, with a specialized focus on the Epic Wisdom module configuration, validation, and testing of the tools used to document dental health information and treatment plans. 

Actively collaborate with all Epic team(s) and the Dental School for ongoing software maintenance and optimization. 

With minimal supervision, lead the strategic execution, oversight, enhancement, implementation, and optimization of all clinical components of Wisdom. 

This is a hybrid position, requiring a combination of on-site and remote work, with regular presence expected at designated organizational locations to support collaboration, stakeholder engagement, training, and project activities.

• Proven ability to successfully execute multiple assignments simultaneously in a matrixed environment.
• Demonstrated critical and analytical thinking proficiencies.
• Strong written and verbal communication skills.
• Demonstrated troubleshooting competencies.
• Excellent organizational management skills.
• Project Management skills.

Education:

• Bachelor’s degree (4 years of comparable experience may be substituted for a degree).

Experience:

• A minimum of three (3) years of related Epic experience is required. 
• Epic Inpatient or Epic Ambulatory certification or proficiency is strongly preferred. 
• Wisdom certification is preferred. 
• Strong understanding of the healthcare and dental industry, particularly in back-office operations. 
• Ability to work independently and as part of a team. 
• Ability to communicate effectively, written and verbal. 
• Strong attention to detail and analytical skills a must. 

Additional Licenses/Certifications:

• Epic Inpatient or Epic Ambulatory. Wisdom Preferred.

• Under minimal supervision, this position is responsible for supporting the Epic Ambulatory and Wisdom application(s) in various tasks ranging from troubleshooting, system enhancements/build, validation, testing, and training. Guidance and general oversight may be required for more technical build and analysis.  
• Responsible for documenting and adhering to the internal processes for UT Health IT.   
• Must be able to thrive in a fast-paced, agile environment, which means being able to change direction rapidly, multitask, and demonstrate a passion and eagerness to learn new technologies. 
• Provides Tier-II support to team and/or collaborate with counterparts from other applications to successfully meet the development and implementation objectives for assigned Epic applications. 
• Under minimal supervision, serves as project lead for key initiatives, including performing project management duties, as assigned. 
• Develops, documents, and adheres to the internal procedures that will be used in conjunction with related applications and systems. 
• Interacts professionally with leadership, faculty, staff, and vendors to interpret and document current workflows and anticipating future workflows that are optimized for any planned application changes. 
• Actively collaborate with all Epic team(s) and Operations for ongoing software maintenance and optimization. 
• Establish, document, and adhere to change-control procedures for the system. 
• Presents recommended system enhancement opportunities and solutions for clinic-related scenarios. Using analytical evaluation skills, identify, propose, build, and demonstrate prototypes of application configuration options for review and approval by project requestors. 
• Performs ongoing maintenance and configuration updates to Epic Ambulatory and Wisdom applications. 
• Under minimal supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes. 
• Provides Tier-II support to end-users. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. 
• Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations. 
• Perform all other duties as assigned.