Front Desk Receptionist - Front Office

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the Role

At Four Seasons Astir Palace Hotel Athens, one of the World's 50 Best Hotels, we are looking for a passionate and detail-oriented Front Desk Receptionist to join our Front Office team for the 2027 season (minimum 6-month contract).

In this role, you will welcome and register hotel guests, explain the accommodations, and assist with payment arrangements and departures. By accurately assessing guest needs, responding to requests, and adding personalized recommendations and thoughtful touches, you will help achieve maximum guest satisfaction while complying with all Four Seasons policies.

What You Will Do

• Be able to perform all Front office duties during all shifts, morning, evening and night shifts.
• Checks in guest in a seamless, friendly and engaging manner while using the guest name.
• Assures the guest is assigned correct room type requested, to confirm room reservation details and the correct rate is being charged. Ensures correct keys for correct room are issued.
• To offer assistance with hotel orientation explaining the hotel facilities including opening times and offerings.
• To engage with guest in a friendly manner in order to obtain relevant preferences and plans during their visit and update profile accordingly.
• To offer assistance with hotel room orientation in line with Four Seasons standards and Leading Quality Assurance Standards in a warm friendly manner while using the guest name.
• Checks out guest at end of stay providing a seamless and friendly departure experience.
• Be able to read the guests and sense the guest needs, adapt the service style accordingly.
• Constantly keep the Front Office Manager/Hotel Assistant Manager updated on any issues/glitches arise on duty record them in the system accordingly.

What You Bring

• Applicants must have a European Passport or the legal right to work in Greece.
• Ability to work efficiently in a fast-paced environment while maintaining high service standards.
• Positive attitude, teamwork mindset, and passion for guest service.
• Good communication skills and ability to interact professionally with guests and colleagues.
• Flexibility to work rotating shifts, including weekends and holidays.
• Have a thorough knowledge of the Front Office systems & processes, such as Opera, Visionline, HotSoS, Key, Mobile App, Mobile key.
• Utilize a variety of computer systems to check guest in and out, to run daily reports and block rooms for arriving guest.
• Ability to handle guest requests and concerns with professionalism, warmth, and genuine care.

What We Offer

• Competitive Salary and comprehensive Benefits Package.
• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services.
• Ticket Restaurant monthly allowance.
• Complimentary Nights at Four Seasons Hotels & Resorts worldwide.
• Employee Recognition Program.
• Opportunities for Global Travel through Task Forces and Transfers.
• Access to Four Seasons global Training & Development programs.

Schedule & Hours

• Seasonal Position – Minimum 6-month contract.
• 5 working days per week, with 2 days off. Schedule is flexible and may change weekly according to business needs.

If you are passionate about hospitality, committed to delivering exceptional guest experiences, and eager to grow within one of the world's leading luxury hospitality brands, we would love to hear from you. Join Four Seasons Astir Palace Hotel Athens for Season 2027 and leave your signature on unforgettable guest experiences.