Full-Time

Customer Success Lead

Confirmed live in the last 24 hours

Matic

Matic

51-200 employees

Autonomous floor cleaning robot with 3D mapping

Consumer Goods
Robotics & Automation

Senior

Mountain View, CA, USA

Required Skills
Communications
Data Analysis
Requirements
  • 4+ years experience in a customer success role (consumer electronics or IoT product a plus)
  • 2+ years spent scaling a customer success function in a leadership capacity
  • Strong data analysis skills; experience turning key engagement metrics into actionable insights
  • Excellent written and verbal communication skills, including the ability to translate or troubleshoot highly technical concepts for non-technical audiences
  • Genuine excitement about the product and technology
  • A knack for connecting with customers and building trust in the company
  • Hunger, curiosity, and a drive for continuous improvement and learning
Responsibilities
  • Design the customer success pipeline
  • Define key engagement metrics
  • Collaborate with internal teams
  • Analyze customer sentiment
  • Understand customer needs and evangelize product benefits
  • Create documentation for CS processes

Matician offers a dynamic workplace for those interested in the cutting-edge field of autonomous robotics, specifically targeting floor cleaning applications with advanced photo-realistic vision and precise 3D mapping technologies. By focusing on privacy-centric solutions, where data processing occurs entirely on-device, Matician positions itself at the forefront of responsible and sophisticated home robotics development, fostering an environment that respects innovation in both product design and user privacy.

Company Stage

Series A

Total Funding

$29.6M

Headquarters

Mountain View, California

Founded

2017

Growth & Insights
Headcount

6 month growth

17%

1 year growth

46%

2 year growth

65%