Three to five years of proven inside sales experience.
Ability to sell spare parts and Maintenance, Repair, and Overhaul services effectively.
Ability to build and maintain customer relationships and support customer satisfaction and loyalty.
Ability to identify customer needs and align them with product and service offerings.
Ability to work effectively with internal purchasing, repair, and logistics departments.
Ability to assess customer inquiries and find efficient, cost-effective solutions.
Accuracy in managing quotes, contracts, and customer records.
Willingness to travel approximately 15% of the time to meet client and business needs.
Ability to learn technical information, develop product knowledge through training, and communicate that knowledge confidently to customers.
Ability to meet and exceed sales targets with minimal supervision.
Responsibilities
Provide service and support to customers.
Correspond with customers through email, phone, ILS, Aeroxchange, and PartsBase regarding price, availability, and lead-time requests for parts and repairs.
Develop and grow customer relationships at all levels.
Maintain the integrity and accuracy of the Team JAS enterprise resource planning system, Quantum Control.
Use Quantum Control and portal data to identify and document customer needs and maintain communication about open part orders, SPECS, and part availability.
Gather information about airline fleets and potential fleet changes.
Broker parts for customers as needed.
Communicate new product and service opportunities, noteworthy developments, information, and field feedback to appropriate company personnel.
Present and sell company products and services to current and potential clients, including spare packages.
Identify and contact sales prospects and other assigned accounts.
Follow up with existing customers to maintain customer satisfaction.
Create and manage sales orders until fulfillment.
Deliver accurate work on time to customer expectations.
Assist accounting with collecting outstanding invoices.
Desired Qualifications
Commercial inside sales experience is preferred.
Aviation knowledge is a plus.
A proven track record of exceeding sales goals, metrics, and measurements.
Experience selling spare parts and Maintenance, Repair, and Overhaul services in the aviation aftermarket.
Familiarity with aircraft components, systems, and industry terminology, especially for commercial and regional aircraft.
Working knowledge of Quantum Control or a similar customer relationship management and enterprise resource planning platform.
Team JAS is looking for a driven, goal-oriented Sales Account Manager with a passion for results to join our team in Jacksonville, FL. We serve a global customer base of airlines, OEMs, and MROs with distribution, component repair, and PMA parts.
About Team JAS, Inc: Founded in 1986, Team JAS is a leading aerospace company specializing in the support of the Twin Otter aircraft. We’re proud to serve as the world’s premier solutions provider for aircraft repair, maintenance, overhaul, and FAA-PMA-approved manufacturing. Located in Jacksonville, Florida, our 33,000-square-foot facility houses an extensive inventory, our shipping and receiving department, a certified FAA (YJAR8401) and EASA (EASA.145.6700) repair station, and a Viking Air Factory Endorsed Component Center.
Team JAS is a dedicated team committed to excellence, innovation, and integrity. As part of the Exchange Income Corporation, we offer the stability of a larger organization with the collaborative culture of a close-knit team. Here, each member’s contributions make an impact as we work together to advance the future of aviation.
About The Position: The Sales Account Manager is responsible for the management, service, and ultimate revenue growth of the assigned customer(s). Activities will include cold calling, quoting/bidding, order processes, product pricing, and becoming knowledgeable about all products and services offered by Team JAS. This position is responsible for maintaining up-to-date and current product costs to provide accurate quotes to customers and potential customers. Those in this position must become knowledgeable about industry-standard processes and requirements. The Sales Account Manager will be the Team JAS expert on their assigned accounts.
Primary Responsibilities:
Ensure industry-leading service and support to our customers
Correspond with customers via email, phone, ILS, Aeroxchange, and Parts base for requests for price, availability, and lead time for the sale of parts and repairs
Continuously develop and grow customer relationships at all levels
Ensure Team JAS ERP System (Quantum Control) integrity and accuracy
Utilize company business system (Quantum Control) and portal data to identify and document customer needs and maintain continuous communication regarding open part orders, SPECS, and part availability
Gather information regarding airline fleets and possible changes to the fleets
Broker parts for customers, as needed
Communicate new product and service opportunities, noteworthy developments, information, or feedback gathered through field activity to appropriate company personnel
Present and sell company products and services to current and potential clients, including spare packages
Identify and contact sales prospects, and other accounts as assigned
Follow up on existing customers to maintain customer satisfaction
Create and manage sales orders until the order is fulfilled
Deliver work accurately and on time to customer expectations
Assist accounting with the collection of outstanding invoices
Who You Are: You’re a natural communicator with excellent interpersonal skills, capable of building lasting client relationships. You thrive as a problem-solver, taking pride in exceeding customer expectations and delivering impactful results. Highly organized and detail-oriented, you approach your work with focus and passion. You are coachable, curious, and motivated to learn. Although aviation experience is beneficial, your ability to absorb technical information, develop product knowledge through training, and confidently communicate that knowledge to customers is more important. You’re eager to master the ins and outs of our innovative products and services, becoming a true expert in your role. The ideal candidate would possess the following traits and qualifications:
Technical Knowledge & Abilities:
Aerospace Industry Expertise: Familiarity with aircraft components, systems, and industry terminology, especially related to commercial and regional aircraft.
Experience Selling in the Aviation Aftermarket: Proven ability to sell spare parts and MRO (Maintenance, Repair, and Overhaul) services effectively.
Experience with CRM and ERP Systems: Working knowledge of Quantum Control or similar platforms for managing customer accounts and sales processes.
Detail-Oriented: Accuracy in managing quotes, contracts, and customer records.
Sales Skills:
Experience: 3-5 years of proven success in inside sales.
Customer-focused: Strong ability to build and maintain relationships, ensuring customer satisfaction and loyalty.
Strategic Thinking: Ability to identify customer needs and align them with product and service offerings.
Problem-Solving Ability:
Collaboration: Team-oriented mindset to work effectively with internal departments like purchasing, repair, and logistics.
Analytical Skills: Capable of assessing customer inquiries and finding efficient, cost-effective solutions.
Behavioral Traits:
Professionalism: Demonstrates integrity, reliability, and a commitment to high standards.
Self-Motivation: Driven to meet and exceed sales targets with minimal supervision.
Curiosity and Initiative: Actively seeks to expand knowledge of the aviation industry and customer base.
Travel: Willingness to travel approximately 15% of the time to meet client and business needs.
What Sets You Apart:
Proven track record of exceeding sales goals, metrics, and measurements.
Commercial, inside sales experience is preferred.
Aviation knowledge is a plus.
Must have a sales (hunter) mentality.
Obsession with opportunities.
Self-motivation and an independent mindset, while still being able to influence and grow with the Sales team.
Our Culture: We believe our most valuable resource is our people! At Team JAS, we’re more than just a company; we’re a community where employees feel valued, supported, and inspired to do their best work. We strive to create a dynamic and stimulating environment where employees are motivated to give their best effort while enjoying the benefits of a balanced and fulfilling work experience.
Benefits (eligible after 60-days): Team JAS offers an exceptional benefits package designed to support the well-being and success of our employees. From FREE employee health insurance coverage to a generous PTO package, we prioritize providing our employees with wellness, balance, and overall experience. Our comprehensive benefits package includes opportunities for professional growth and development, demonstrating our commitment to fostering a healthy, happy, and engaged workforce.
*** FREE *** Employee Health Insurance provided by Florida Blue
6% Matching 401k Plan
Generous PTO Plan
Dental Insurance
Vision Insurance
Employee Stock Purchase Plan
Paid Holidays
Floating Holidays
Parental Leave
Life and Accidental Death Insurance
Long Term Disability
Short Term Disability
We welcome you to think about Team JAS, Inc. for the next step in your career!
Let’s achieve great things together!
Team JAS is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.