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Raymond James Financial

Wealth management, banking, and investment services

Client Support Specialist 2 - RJ Bank

Full-TimePosted on 9/23/2026
No salary listed
Junior
St. Petersburg, FL, USA
HybridHybrid workstyle; travel is less than 25%.

About the job

Requirements
  • 7 to 12 months of general work experience.
  • Ability to communicate clearly and effectively to express ideas, request actions, and support planning and decision-making.
  • Ability to build trust and develop strong relationships with customers and key stakeholders.
  • Ability to deliver customer service and manage service conversations using a structured approach.
  • Ability to navigate difficult customer conversations professionally and focus on resolution.
  • Ability to develop and execute action plans based on business requirements and recommendations.
  • Ability to interpret, apply, and monitor policies and procedures.
  • Ability to use customer relationship management and customer management systems.
  • Ability to assess transaction risk by reviewing customer requests, supporting documentation, and applicable policies.
  • Ability to use standard office software for basic formatting of letters, memoranda, and routine reports.
  • Ability to follow mandatory procedures, regulatory codes, and internal codes of conduct.
Responsibilities
  • Review, evaluate, and approve financial transactions in accordance with organizational policies, regulatory requirements, and delegated authority.
  • Identify, assess, and escalate complex or high-risk transactions when appropriate.
  • Enter and verify data in standard branch systems, including documenting counter transactions.
  • Interview customers using a standard sales script to clarify their requirements.
  • Contact allocated potential customers by telephone or in person to establish contact and build rapport.
  • Maintain accurate customer details and document promised follow-up actions and actions taken during sales calls.
  • Carry out standard customer service activities and handle simple customer inquiries.
  • Receive visitors, assist with information requests, and refer complex matters to colleagues.
  • Assess compliance with established standards and protocols for routine inquiries.
  • Participate in assessment, development planning, training, and coaching activities to maintain procedural and technical skills.

About the company

R

Raymond James Financial

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Diversified financial services provider serving individuals, corporations, and municipalities. Its services span five segments: Private Client Group, Capital Markets, Asset Management, RJ Bank, and Other, including financial planning, investment advisory, investment banking, research, asset management, and banking and lending. The approach centers on personalized, client-centric service and long-term relationships, with advisors tailoring strategies to each client. The goal is to help clients achieve financial objectives through customized guidance and a broad range of financial solutions.

Company Size

N/A

Company Stage

IPO

Headquarters

Saint Petersburg, Florida

Founded

1962

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Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 revenue rose 28.4% to $4.4 billion, and adjusted EPS reached $3.14.
  • September 2026 hires added $1.75 billion in client assets across employee and independent channels.
  • New leveraged finance and consumer-retail bankers from Jefferies expand capital markets coverage immediately.

What critics are saying

  • SEC cash-sweep inquiry began August 2024; plaintiffs still pursue consolidated class claims in 2026.
  • Raymond James paid 2019 share-class remediation; August 2026 order finally closed the distribution fund.
  • Advisor recruitment depends on Commonwealth defections ending by December 2026 after LPL's conversion deadline.

What makes Raymond James Financial unique

  • Raymond James combines employee and independent advisor channels, broadening recruiting flexibility versus wirehouses.
  • August 2026 assets under administration hit $1.97 trillion, reflecting strong advisor retention and recruiting.
  • The firm launched SIACS, pairing SIMPLE IRAs with American Funds and advisor-led consulting.

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Benefits

Hybrid Work Options

Professional Development Budget

Company News

Family Wealth Report
Sep 29th, 2026
Who's moving where in wealth management? - Citi Wealth, LPL, Raymond James.

Who's moving where in wealth management? - Citi Wealth, LPL, Raymond James. Editorial Staff September 29, 2026 The latest senior wealth management moves, appointments and personnel changes in the North American sector. Citi Wealth Anne McCosker, head of lending at Citi Wealth, is taking up leadership of the Citi Wealth Deposits team, putting lending and deposit product areas under a single leadership structure. McCosker joined Citigroup in 2025. LPL Financial LPL Financial has announced that financial advisors Jon Burnett, Dan Fowler and Chad Carlile have joined its broker-dealer, RIA and custodial platforms. Together, the advisors reported serving approximately $430 million in advisory, brokerage and retirement plan assets. They have joined LPL from Raymond James. Based throughout the Texas Panhandle and West Texas, Burnett Financial Services, Fowler Investment Services and Carlile Investment Services serve a client base that includes farmers, ranchers, oil and gas professionals, business owners and multigenerational families. Based in Amarillo, Texas, Burnett Financial Services is led by financial advisor Jon Burnett. Supporting the practice is Ryan Houk who has worked with Burnett and his clients for approximately 15 years. Fowler Investment Services, which is based in Pampa, Texas, is led by financial advisor Dan Fowler, who has worked in financial services since 2012. Based in Lubbock, Texas, Carlile Investment Services is led by financial advisor Chad Carlile who has more than two decades of industry experience serving clients across West Texas. Supporting the practice is Cyan Batchelor who has worked alongside Carlile and his clients for approximately 20 years. Raymond James Raymond James recently welcomed financial advisors Todd Harris, Connie Gilderhus, Sarah Fuller, Robert Conderman and Joseph Palma to the firm's independent advisor channel. Operating as Harris Wealth Partners in Rochester, New York, the team arrived from Commonwealth Financial Network where it managed about $500 million in client assets. The advisors are joined by executive assistants Melissa Rigdon and Taylor Rynders, and client relations manager Rochelle Bober. Harris brings more than 20 years of financial services industry experience to his role as principal of the team. He holds a bachelor and master's degree in chemistry as well as a master's degree in science education from Syracuse University. Raymond James also recently welcomed financial advisors David Lorbiecki, Dan "Chris" McPhail Jr, David Haas and Willis Gaer to the employee advisor channel. The group operates as Greenwood Wealth Partners of Raymond James in Clive, Iowa. The advisors have arrived from D M Kelly & Company where they managed approximately $1.25 billion in client assets; they are joined by practice business manager Holly Ellsworth.

Custom Map Poster
Sep 24th, 2026
Raymond James: A retirement plan solution for small businesses (2026).

Raymond James: A retirement plan solution for small businesses (2026). Hook paragraph: When a wealth manager decides to roll out a retirement-plan platform for its advisors, the headline often reads like a routine product launch. Yet beneath the press release lies a subtle shift that could reshape how small-business owners think about saving for the future - and how advisors position themselves in an increasingly crowded market. Why Raymond James' New SIMPLE IRA Program Is More Than Just Another Offering Personally, I think the real story here isn't just that Raymond James is giving its 8,900 advisors a new tool to sell; it's that the firm is recognizing a quiet demand that has been bubbling under the surface for years. Small-business owners, especially those with fewer than 100 employees, have long been stuck between costly 401(k) plans and the limited flexibility of a basic IRA. What makes this particularly fascinating is that Raymond James is blending the administrative ease of a SIMPLE IRA with some of the customizable features usually reserved for larger 401(k) platforms. From my perspective, this hybrid approach acknowledges that many entrepreneurs want both simplicity and the ability to tailor investment options to their workforce's demographics - a combination that has been surprisingly rare in the small-business space. The Hidden Shift Toward In-House Advisory Services One thing that immediately stands out is the move to bring retirement-plan advisory in-house rather than relying on external record-keepers or third-party platforms. In my opinion, this reflects a broader trend where wealth managers are attempting to own the entire client experience, from investment advice to plan administration. What many people don't realize is that by handling the advisory side internally, firms can deepen relationships with advisors, potentially increasing retention and cross-selling opportunities. If you take a step back and think about it, this strategy also allows the parent company to gather richer data on how small businesses allocate retirement savings, which could inform future product development - a advantage that pure-play record-keepers simply don't have. What Advisors Really Gain (and What They Might Overlook) From the advisor's viewpoint, the SIACS program offers a lever to offer "in-house, non-discretionary retirement plan investing and advice services" without taking on custody or fiduciary liability for the plan assets. A detail that I find especially interesting is the explicit note that advisors won't earn commissions for recommending SIACS, yet the filing acknowledges a potential conflict of interest that will be managed through disclosure and fiduciary duty adherence. Personally, I think this disclosure is a double-edged sword: on one hand, it shows regulatory awareness; on the other, it hints that the firm anticipates advisors might still be tempted to push the program for reasons unrelated to client benefit, such as meeting internal sales targets. What this really suggests is that the success of the program will hinge less on the product's features and more on how rigorously advisors adhere to the fiduciary standard when presenting it to small-business clients. The Bigger Trend: State Mandates, Tax Incentives, and a Coming Wave Retirement plan offerings are projected to surge from roughly 830,000 in 2025 to over a million by 2030, driven largely by state-level mandates and attractive tax credits. In my view, Raymond James' timing is hardly coincidental; the firm is positioning itself to capture a slice of a market that is expected to be dominated by small businesses. What many observers miss is that this wave isn't just about quantity - it's about the quality of advice that will accompany those new plans. As more employers are compelled to offer retirement options, the demand for knowledgeable, trustworthy advisors will rise sharply. From my perspective, firms that can combine scalable technology with genuine, personalized guidance will likely outperform those that merely plug a product into a sales pipeline. A Personal Take on the Conflict-of-Interest Disclosure If there's one takeaway I'd emphasize, it's that the acknowledgment of a potential conflict of interest, while technically correct, feels like a minimal compliance gesture rather than a proactive effort to align incentives. Personally, I think the industry would benefit from going beyond disclosure and exploring compensation models that truly tie advisor remuneration to participant outcomes - think longevity of account balances, employee engagement metrics, or even retirement readiness scores. Until then, programs like SIACS will remain useful tools, but their impact may be limited by the very human tendency to prioritize short-term gains over long-term client welfare. Looking Ahead Ultimately, Raymond James' move is a microcosm of a larger evolution in wealth management: the blurring lines between product manufacturing, advisory services, and plan administration. What makes this development intriguing is that it forces advisors to wear multiple hats - product specialist, fiduciary guide, and business consultant - all while navigating a regulatory landscape that is becoming increasingly nuanced. In my opinion, the firms that thrive will be those that view these new offerings not as revenue streams in isolation, but as opportunities to deepen trust, demonstrate expertise, and help small-business owners build retirement security that lasts far beyond the next quarter. Top Articles Article information Last Updated: 2026-09-25T03:47:49+07:00 Views: 6077 Rating: 4.3 / 5 (64 voted) Name: Patricia Veum II Birthday: 1994-12-16 Address: 2064 Little Summit, Goldieton, MS 97651-0862 Phone: +6873952696715 Job: Principal Officer Hobby: Rafting, Cabaret, Candle making, Jigsaw puzzles, Inline skating, Magic, Graffiti Introduction: My name is Patricia Veum II, I am a vast, combative, smiling, famous, inexpensive, zealous, sparkling person who loves writing and wants to share my knowledge and understanding with you.

The Middle Market
Sep 24th, 2026
Raymond James Adds Four to Consumer & Retail Investment Banking Team

People. Raymond James adds four to Consumer & Retail Investment Banking team. Raymond James has added Steve Tricarico, Hub Orr and Russ Shoemaker as managing directors and Brett Schell as a director in its Consumer & Retail Investment Banking practice. Tricarico, Orr and Shoemaker join from Jefferies (NYSE: JEF), where each served as a managing director in consumer and retail investment banking, while Schell most recently served as CFO of VASA Fitness. The additions broaden Raymond James' (NYSE: RJF) coverage across fitness and wellness, multi-site retail, food and beverage, pet products and services, youth enrichment, enthusiast brands and other consumer services. Tricarico and Orr are based in Charlotte, N.C., where the practice now has 10 professionals. Tricarico has more than 30 years of investment banking experience and most recently was vice chairman of consumer and retail investment banking and global co-head of retail at Jefferies. Orr brings 13 years of investment banking experience and previously worked at Morgan Stanley (NYSE: MS), while Shoemaker has more than 15 years of consumer M&A experience. Schell adds an operating perspective from his tenure at VASA Fitness and previously held investment banking positions at Jefferies, Wachovia and SG Cowen. CenterOak-Backed Grismer Appoints Chris Blanchette CEO, Mark Hedstrom CFO Blanchette most recently served as CEO of residential electrical, plumbing and HVAC services company Service Minds. To read the entire story, you must be logged in. Harris Williams Hires Tucker Laurens as Managing Director Laurens most recently served as a managing director in the Financial Sponsors Group at Solomon Partners. To read the entire story, you must be logged in. Houlihan Lokey Appoints Prabha Sipi Bhandari as Chief Legal Officer Bhandari joins Houlihan Lokey from Paychex, where she served as chief legal officer, chief ethics officer and secretary. To read the entire story, you must be logged in. OceanSound's Antenna Research Associates Names Bill Gattle as CEO Gattle succeeds Logen Thiran, who led ARA from 2012 to 2026. To read the entire story, you must be logged in.

PR Newswire
Sep 24th, 2026
Viking Therapeutics prices upsized $500M offering of stock and convertible notes

Viking Therapeutics has priced an upsized $500 million concurrent public offering of common stock and convertible senior notes. The clinical-stage biopharmaceutical company will sell 7,857,143 shares at $35.00 per share and $225 million in 2% convertible senior notes due 2032. The offering size was increased from the previously announced $200 million for each component. The notes carry an initial conversion price of approximately $50.75 per share, representing a 45% premium over the public offering price. Viking estimates net proceeds of approximately $258.2 million from the common stock offering and $218 million from the note offering, after deducting underwriting discounts and expenses. The company intends to use proceeds for continued clinical development of its VK2735 and VK3019 programmes, as well as general research and development purposes. Morgan Stanley, JPMorgan, Jefferies, Leerink Partners, and William Blair are serving as joint book-running managers.

Wealth Management
Sep 24th, 2026
Raymond James attracts two teams totaling $1.75B.

Raymond James attracts two teams totaling $1.75B. Two teams are joining the firm's employee and independent channels. The latter is the latest team to join Raymond James from Commonwealth, following LPL's acquisition of the broker/dealer. September 24, 2026 Want a quick summary? Raymond James added two teams this week, including a $1.25 billion Iowa-based group that joined its employee advisor channel and a $500 million team out of Rochester, N.Y. via its independent channel. The Clive, Iowa-based team includes David Lobriecki, Dan McPhail Jr., David Haas and Willis Gaer. They're joining Raymond James as Greenwood Wealth Partners from D.M. Kelly & Company, a Des Moines, Iowa-based broker/dealer. They managed about $1.25 billion in assets and offer financial planning and investment advice for families, business owners, foundations, endowments, nonprofits and retirees. They're joined by Practice Business Manager Holly Ellsworth. In a statement, Lobriecki said Raymond James' culture and respect for the team's independence helped seal the deal and that they'll access "an expanded investment platform, comprehensive wealth management resources and the home office support to serve clients across a broad range of financial goals." Lorbiecki has over three decades of industry experience, having spent 30 years at D.M. Kelly. McPhail and Haas first registered in 2007 and 2008, respectively, while Gaer began working in the industry in 2022. Also this week, Raymond James recruited Todd Harris, Connie Gilderhus, Sarah Fuller, Robert Conderman and Joseph Palma to its independent advisor channel. The $500 million team is joining from Commonwealth Financial Network and offers financial planning for families, corporate executives and retirees. Harris, the team's principal, has more than two decades of industry experience, while Gilderhus has 15 years of experience in the financial services industry. Fuller has more than 35 years of experience and holds a CFP designation, while Palma and Conderman entered the industry in 2007 and 2008, respectively. The move comes as Commonwealth advisors' integration into LPL Financial continues apace. LPL closed its acquisition of Commonwealth in August 2025, but teams are nearing the deadline to transition onto LPL's platforms by the end of 2026, according to prior statements from LPL. Raymond James has been one of the most significant beneficiaries of teams looking to leave Commonwealth ahead of the conversion, and the firm has boosted its recruitment spending over the past year, according to earnings reports. Last May, the firm attracted Financial Strategies Retirement Partners, a 12-advisor team in Bedford, N.H., that oversaw $2.8 billion in client assets at Commonwealth. Senior Reporter, Wealth Management Patrick Donachie is a senior reporter for Wealth Management, covering federal and state regulation, litigation and M&A deals in financial services. Patrick was born in Staten Island, and now lives in Brooklyn, N.Y.

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