Compensation Overview

JOB SUMMARY:

As a Project Manager in Learning Services, you will play a critical role in planning, executing, and overseeing the successful completion of various projects in collaboration with the project team. You will be responsible for coordinating resources, managing timelines, and ensuring that project goals and objectives are achieved while providing our clients with an exceptional experience and great results. The Project Manager will collaborate with cross-functional teams, stakeholders, and clients to ensure effective communication and alignment throughout the project lifecycle.

Major Responsibilities:

• Develop comprehensive project plans, including details on project scope, objectives, deliverables, and prepare timelines, communication plans, and resourcing.
• Support the project teams collaborate with client stakeholders to identify project requirements and establish clear project goals.
• Allocate and manage project resources efficiently.
• Monitor resource utilization to ensure optimal productivity and utilization.
• Spearhead and motivate project teams, fostering a collaborative and productive work environment. 
• Assign tasks, provide guidance, and facilitate effective communication among team members.
• Identify potential project risks and develop mitigation strategies.
• Proactively address issues and obstacles that may arise during project execution to minimize disruptions and ensure timely delivery.
• Establish and maintain strong relationships with stakeholders, including clients, internal teams, and external vendors. 
• Regularly communicate project status, progress, and updates to ensure alignment and manage expectations.
• Monitor project budgets and proactively mitigate trending project overages.
• Report monthly to leadership on finance on project metrics. 
• Prepare project reports, status updates, and documentation to keep stakeholders informed. 
• Maintain accurate project records, including documentation of decisions, changes, and approvals.
• Collaborate with cross-functional teams as required.
• Assist with various special projects for stakeholders as required.

Competencies:

• Self-starter
• Ability to perform requested tasks autonomously
• Ability to quickly learn and embrace new technologies/process improvements
• Attention to detail and commitment to see projects through to the end
• Motivate and  inspire project team to put forth their best effort
• Develop and foster professional relationships with the project team and stakeholders
• Maintain a high level of emotional intelligence   

Skills

• Strong analytical, problem-solving, communication and organizational skills
• Strong negotiation and conflict resolutions skills
• Effective time management and prioritization 

Experience 

• 5+ years of working in a client facing environment.
• 5+ years of experience with instructional design, course development, program management, and web development life cycle is highly beneficial.
• Advanced Microsoft program skills, including knowledge of Pivot Tables and PowerPoint.
• Advanced SmartSheet skills including creating custom dashboards for reporting 
• Experience working in Salesforce, OpenAir, and PowerBI are considered an asset

D2L Leadership Competencies 

• Leads by Example with personal and professional integrity, high accountability and say/do ratio  
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of success. 
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.  
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.  
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation. 
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills. 

Suggested Qualifications

• Project Management certification; PMP or CAPM (or equivalent experience) considered an asset
• Post-secondary degree or equivalent experience