IVI & Audio Hardware Quality Supervisor - Electronics Platforms Warranty & Customer Quality

Product Development uses design thinking & user experience methods to deliver breakthrough products and services that delight our customers. We bring innovative, exciting, and sustainable ideas to life.We have opportunities around the world for you to contribute to advancements in autonomy, electrification, smart mobility technologies, and more!

In this position... 
As the IVI Hardware Quality Supervisor – Electronics Platforms Warranty & Customer Quality, you will work cross-functionally with Engineering, Manufacturing, Service, Supplier Quality, Purchasing, Finance and other stakeholders. You will drive rapid problem resolution and prevent recurrence across our Infotainment Hardware, Displays, Clusters and Audio, including in-house electronics. A key focus is converting warranty and customer data into clear priorities, accountable actions and measurable improvements in quality, customer satisfaction and warranty cost.

You'll have…

• Bachelor's degree in Engineering, Quality, Manufacturing or a related technical discipline
• Experience in automotive electronics, electrical systems, product engineering, manufacturing, service or quality
• Demonstrated experience solving complex product or field-quality problems
• Experience with warranty data, field-performance analysis or customer quality concerns
• Strong analytical and structured problem-solving skills
• Demonstrated ability to lead cross-functional teams and drive actions without relying solely on direct authority
• Strong written, verbal and executive-level communication skills
• Ability to turn large amounts of technical and warranty information into clear priorities and actionable plans

Even better, you may have…

• Experience with automotive electronic modules, electrical architectures, connectivity, infotainment, controls, power electronics or related vehicle electronic systems
• Experience with warranty cost analysis and cost-reduction initiatives
• Experience supporting Field Service Actions or similar field-quality campaigns
• Working knowledge of 8D, FMEA, Design Verification, Statistical Process Control, Pareto analysis and root-cause analysis
• Experience working across Product Development, Manufacturing, Suppliers, Service and Finance

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision, and prescription drug coverage
• Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service 
• Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day 

This position is leadership level 6 and ranges from $115,500-$218,100.  
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.


For more information on salary and benefits, click here: https://fordcareers.co/LL6

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid

#LI-AC4 

What you'll do...

• Lead the identification, containment, root-cause resolution and prevention of warranty and customer quality issues affecting electronic platforms
• Lead Electronics Platforms warranty performance for 0, 1 and 3 Months in Service (MIS), with emphasis on early identification of emerging issues
• Monitor warranty trends, failure modes, repair information, customer symptoms and other field data. Set priorities based on customer impact, occurrence, severity, trend and financial exposure
• Lead cross-functional reviews of significant warranty issues. Ensure clear ownership, timing, containment, root cause and permanent corrective actions
• Lead quality activities for Field Service Actions, including technical investigation, issue definition, affected-population analysis, containment, corrective actions and implementation readiness. Monitor actions after implementation to verify effectiveness and prevent repeat concerns
• Reduce Electronics Platforms warranty spending by identifying and prioritizing major cost drivers. Build a cost-reduction pipeline with accountable owners, actions, timing and expected benefits, and track results to confirm the savings are realized
• Partner with Engineering, Service, Purchasing, Finance, Manufacturing and suppliers to pursue cost-reduction opportunities while maintaining product quality and customer satisfaction
• Drive disciplined problem solving using 8D, 5-Why, Ishikawa/fishbone, fault-tree, Pareto and statistical data analysis, so actions address true root causes rather than symptoms
• Escalate issues when progress, technical resolution, containment or ownership does not meet business needs
• Identify common failure mechanisms and systemic weaknesses across multiple electronic platforms. Feed lessons learned back into product development, validation, manufacturing and supplier processes
• Own problems through closure, hold cross-functional teams accountable for commitments, and communicate complex technical issues simply to senior leadership
• Measure success through 0/1/3 MIS warranty performance, warranty spending efficiency (CPR and supplier recovery targets), closure and recurrence of major issues, Field Service Action execution and effectiveness, time to detect and time to resolve, and effectiveness of preventive actions