Advisory Systems Engineer, AI Software & Use Cases Specialist

Advisory Systems Engineer, AI Software & Use Cases Specialist 

Our field sales professionals rely on proactive technical support during the sales process – and our expert Systems Engineering team always steps up to the mark. We lead the development and implementation of complex and specialized products, applications, services and solutions. From delivering sales presentations and product demonstrations, to developing detailed installations or system integration plans, we ensure customers get the innovative, relevant, interoperable solutions they need. 

What you’ll achieve: 

As an Advisory Systems Engineer – AI Software & Use Cases Specialist you will join the Global Field Technology Office (GFTO), the elite technical SME presales team that sits at the intersection of field sales, product and research engineering, and customer innovation.

This is a global, high-impact individual contributor role with a technical leadership mandate. You will serve as the worldwide subject matter expert for Dell’s AI Software portfolio and AI use cases, operating with the depth of a practicing AI technical leader and seasoned field architect. Your expertise spans the full surface of modern AI — agentic and systems AI, generative and diffusion models, deep learning architectures, classical and modern ML, reinforcement learning, computer vision, and the emerging techniques that will define the next several years. You partner across Dell with the AI Software Product Group and AI Engineering teams, externally with customers on AI factory design and enterprise use-case engineering, and internally with the AI Infrastructure SME and the broader GFTO Data Platforms pillar — acting as the technical bridge between AI product strategy and field execution.

This role is for a builder, a technical storyteller, and a trusted architect of ideas — someone who pairs first-principles technical rigor with high interpersonal insight, thrives in complex problem-solving and customer-facing environments, and is energized by enabling others to win. You navigate ambiguity, align diverse stakeholders across boundaries, and move things forward through influence and credibility. Critically, you understand that AI buying has shifted upstream: CXOs are now selecting architectures of intelligence rather than SKUs

Join us to do the best work of your career and make a profound social impact as an Advisory Systems Engineer on our Systems Engineering team.

Take the first step towards your dream career 

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: 

Essential Requirements 

• 12-15 years of field sales experience for Outside Sales with strong background & expertise in AI related concepts
• Proven delivery of complex architectures in enterprise environments. 
• Experience with interoperability and integration best practices. 
• Strong demo and presentation capabilities. 
• Collaboration with delivery to ensure implementable designs. 

Desirable Requirements 

• Bachelor’s degree 
• Palo Alto/VMware/AWS professional certification

You will: 

Field Enablement & Content Development (45%)

• Design, develop, and lead world-class technical enablement programs — AI use-case training series, CSC Collab sessions, and role-based learning paths — that give field SE and sales teams across all three theatres the knowledge and confidence to position Dell’s AI Software portfolio
• Build and maintain ready-to-use enablement assets: technical briefs, competitive battlecards, and reference architectures spanning agentic and multi-agent orchestration, RAG and retrieval pipelines, fine-tuning and model customization, vector databases, and end-to-end LLM deployment and AI factory positioning frameworks
• Drive structured enablement programs in partnership with presales leadership, L&D organizations, and the Regional Tech Offices
• Serve as the go-to expert for the broader SE community on AI software selection, model and LLM architecture, fine-tuning versus RAG trade-offs, use-case framing, agentic pattern design, model evaluation and benchmarking, inference optimization, and model-to-workload fit
• Champion the development of CSC labs, Collab-style code interfaces, and hands-on technical content that makes AI tangible and actionable for presales teams

Customer Engagements (25%)

• Lead and support strategic, complex customer engagements globally, including executive briefings and strategy and architecture workshops
• Advise customers on AI operating model design: workload-to-problem mapping, model and LLM selection and sizing, fine-tuning versus retrieval-augmented approaches, inference optimization and serving strategy, GPU and accelerator sizing, data and MLOps pipeline design, use-case prioritization, and end-to-end AI factory architecture
• Support flagship account engagements where technical depth and executive credibility are required, including joint workshops with hyperscalers, ISVs, and strategic partners
• Conduct co-research and co-publishing engagements with innovation-forward customers, positioning Dell as an architecture partner rather than just a vendor
• Represent Dell’s AI Software vision credibly across industries — including financial services, telecommunications, healthcare, manufacturing, and energy — and at major external events such as Dell Technologies World

Product Group & Corporate Interlock (25%)

• Serve as the field voice into the AI Software Product Group, translating customer and field insights into actionable product feedback, roadmap influence, and go-to-market direction
• Drive structured feedback loops with ISG, OCTO, CTO, Dell Capital, and Presales, managing the full RFE lifecycle from intake through advocacy and resolution
• Partner with ISV ecosystem stakeholders — including and not limited to Cohere, DataRobot, Tabnine, and emerging agentic AI platforms — to define joint enablement, certification, and customer engagement strategy
• Align AI Software positioning cohesively within the broader Dell Automation Platform and Dell AI Factory portfolio narrative
• Contribute to pipeline growth strategies, competitive differentiation, and AI use-case-led GTM programs

Thought Leadership & External Visibility (5%)

• Publish and present technical IP — white papers, guides, research, conference sessions, and developer community contributions — that builds Dell’s authority in AI software and use-case architecture
• Cultivate academic and university partnerships to advance co-research and talent engagement
• Contribute to Dell’s internal thought leadership through the Podcast, global webinars, and cross-domain architecture sessions
• Engage the developer and open-source community (e.g., Hugging Face, open-source AI frameworks) to maintain technical credibility and mindshare

What You Will Drive

• Accelerated field confidence in AI Software positioning across AMER, APJC, and EMEA 
• Upstream customer influence, positioning Dell inside the customer’s architecture design loop before buying decisions crystallize
• Deeper ISV and partner ecosystem engagement around Dell’s AI Software and agentic AI portfolio
• A scalable, systematic approach to AI thought leadership — moving Dell from ad-hoc expert conversations to reproducible, high-impact frameworks and narratives