speakit

Digital dictation and speech recognition solutions

German Customer Support Specialist for Gaming

Customer SupportConfirmed live in the last 24 hours

Full-timeAthens, Greece

About the Job

Requirements

Fluent German at C1–C2 level, orally and in writing.
Good command of English at B2 level, orally and in writing.
Good troubleshooting and problem-solving skills.
Basic technical skills.
Ability to work shifts and in a hybrid model, with three days in the office and two days from home.
Must be based in Athens.
Must have an EU passport.

Responsibilities

Provide customer service and technical support to betting platform users about digital services through chats, emails, and some calls, with a focus on customer satisfaction.
Build customer trust through empathetic, personalized conversations.
Strive for first-call resolution and take ownership of customer needs and issues.
Engage with clients in a friendly and professional manner while actively listening to their concerns.
Offer support and solutions in accordance with company customer service policies.
Maintain a high level of customer support and satisfaction, and maintain a customer relationship database.

German Customer Support Specialist for Gaming company - Athens

speakit · Athens, Greece (Hybrid) · Full-time · Posted 2023-12-01

Workplace: hybrid

Department: German

Description

Are you ready to join the German Customer Support Team of one of the biggest Betting companies in Greece and Germany?

Are you fluent in German?

Do you want to work with a youth team and become part of an awarded employer at its brand-new offices in Athens?

If the answers are yes, then this opportunity is for you!

Responsibilities:

Provide outstanding customer service and technical support to betting platform users regarding digital services with high customer satisfaction through various channels of communication (mainly chats/emails and some calls)
Build customer trust through empathetic personalized conversations
Strive for first-call resolution and take true ownership of customer needs and issues
Engage with clients in a friendly and professional manner, while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies
Maintain a high level of customer support and customer satisfaction, keeping a customer relationship database

Requirements

A qualified candidate for this role needs to have:

Fluent in German (minimum level C1-C2, oral and written)
Good command of English (minimum level B2, oral and written)
Excellent communication skills and good troubleshooting and problem-solving skills
Basic technical skills
Ability to work in shifts and in a hybrid model (3:2)
Based in Athens
EU Passport

Benefits

Competitive salary (14 salaries per year)
Performance-based bonus
Monthly meal vouchers prepaid card
Modern, brand-new and awarded offices in Athens
Hybrid model (3 days at the office, 2 days from home)
Health insurance
Equipment provided
Paid training and development opportunities
Multicultural and modern working environment

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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