American Operations

Delivers national defense technology solutions

Senior UC/Voice Engineer

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeHanscom AFB, MA, USA$128k

About the Job

Requirements

A bachelor's degree in information technology and 8–12 years of experience in a Unified Communications role are required; an additional four years of relevant voice experience may substitute for the degree.
A Secret-level Department of Defense security clearance is required.
CompTIA Security+ is required.
In-depth hands-on experience configuring, managing, and troubleshooting the Avaya Aura product suite, including Communication Managers, Session Managers, System Managers, Voice Mail Servers, and Media/Utility Servers.
In-depth hands-on experience configuring, managing, and troubleshooting Session Border Controllers, CAIRS E-911, Sonexis, vIPers, and T-Metrics ACD.
In-depth experience troubleshooting Session Initiation Protocol-based sessions across internal, service-provider, and external networks.
Strong network debugging and troubleshooting skills.
Ability to create and maintain operational procedures and topology maps using Visio.
Firm understanding and experience with databases, Windows servers, and Linux-based operating systems or appliances.
Strong working knowledge of telecommunications technologies, including ISDN/T-1, Voice Protection Systems, IP address management, DHCP, and DNS.
Strong working knowledge of telephony/Voice over Internet Protocol standards and protocols, including SIP and H.323.
Excellent analytical, organizational, and project-management skills.
Ability to lift approximately 50 pounds or more.
Critical-thinking skills for problem identification and resolution.
Strong written and verbal communication skills.

Responsibilities

Design, manage, and implement voice solutions in accordance with Air Force enterprise standards.
Plan voice environments and develop or review procedures addressing capacity, performance, reliability, and security.
Design, install, configure, operate, maintain, upgrade, and troubleshoot voice infrastructure and related services.
Apply enterprise telephony solutions to improve performance and flexibility across converged Gigabit Ethernet network infrastructure.
Maintain required equipment, firmware, and software to ensure availability of identified voice services.
Use packet-capture and protocol-analysis tools and techniques to troubleshoot voice services.
Evaluate vendor hardware, software, and communications products and make recommendations based on customer needs.
Coordinate with Voice Responsible Officers; participate in planning meetings; review voice line counts and assignments; survey communication rooms, telephony backboards, terminations, and cross-connects; and develop or update voice line cut-sheets for capacity planning.
Maintain detailed records and operational procedures in accordance with established military processes and procedures.
Research technical issues and develop solutions.
Collaborate with project leads, company and subcontracted team members, management, and subject matter experts; conduct technical interchanges and support reporting and planning activities.
Support emergency operations as needed, including 24/7 and weekend work when project or operational issues warrant.

Senior UC/Voice Engineer

American Operations Corporation · Hanscom Air Force Base, United States · Full-time · Posted 2026-08-11

Salary: USD 128,000–128,000

Workplace: on_site

Description

The UC/Voice Engineer will work as part of a team of Unified Communications engineers supporting 66 ABG/SC and its customers under Core Services. The position is responsible for designing, implementing, configuring, maintaining, and troubleshooting enterprise voice and telephony solutions in accordance with Air Force enterprise standards, policies, certification/accreditation, and information assurance requirements.

Design, manage, and implement voice solutions in accordance with Air Force enterprise standards.
Plan voice environments and develop/review procedures addressing capacity, performance, reliability, and security.
Design, install, configure, operate, maintain, upgrade, and troubleshoot voice infrastructure and related services.
Apply enterprise telephony solutions to improve performance and flexibility across converged Gigabit Ethernet network infrastructure.
Maintain required equipment, firmware, and software to ensure availability of identified voice services.
Use packet-capture and protocol-analysis tools and techniques to troubleshoot voice services.
Evaluate vendor hardware, software, and communications products and make recommendations based on customer needs.
Coordinate with Voice Responsible Officers; participate in planning meetings; review voice line counts and assignments; survey communication rooms, telephony backboards, terminations, and cross-connects; and develop/update voice line cut-sheets for capacity planning.
Maintain detailed records and operational procedures in accordance with established military processes and procedures.
Research technical issues and develop solutions with strong attention to detail.
Collaborate with project leads, company and subcontracted team members, management, and subject matter experts; conduct technical interchanges and support reporting and planning activities.
Support emergency operations as needed, including 24/7 and weekend work when project or operational issues warrant.

Requirements

Secret-level DoD security clearance required.
Bachelor’s degree in IT plus 8–12 years of experience in a Unified Communications role; an additional 4 years of relevant voice experience may substitute for the degree.
CompTIA Security+ required.
In-depth hands-on experience configuring, managing, and troubleshooting the Avaya Aura product suite, including Communication Managers, Session Managers, System Managers, Voice Mail Servers, and Media/Utility Servers.
In-depth hands-on experience configuring, managing, and troubleshooting Session Border Controllers (SBCs), CAIRS E-911, Sonexis, vIPers, and T-Metrics ACD.
In-depth experience troubleshooting SIP-based sessions across internal, service-provider, and external networks.
Strong network debugging and troubleshooting skills.
Ability to create and maintain operational procedures and topology maps using Visio.
Firm understanding and experience with databases, Windows servers, and Linux-based operating systems or appliances.
Strong working knowledge of telecom technologies, including ISDN/T-1, Voice Protection Systems, IP address management, DHCP, and DNS.
Strong working knowledge of telephony/VoIP standards and protocols, including SIP and H.323.
Excellent analytical, organizational, and project-management skills.
Self-motivated and able to work effectively in a team environment.
Ability to lift approximately 50+ lbs.
Critical-thinking skills for problem identification and resolution.
Strong written and verbal communication skills.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short-Term & Long-Term Disability

American Operations Corporation is an Equal Opportunity Employer.

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About the Company

American Operations

Delivers national defense technology solutions

American Operations Corporation focuses on national defense and security by delivering mission-critical technology and mission-support solutions for federal partners. It integrates services across enterprise technology modernization, battlespace interoperability, aviation systems engineering and operations, facility and workspace management, and global logistics to plan, implement, and operate complex missions using large, scalable teams and globally distributed resources. The company differentiates itself through its dedicated national-defense focus, extensive past performance, ability to scale for large orders, TS-cleared workforce, and strategic joint ventures with Tetra Tech Federal IT. Its goal is to help federal customers meet mission needs worldwide with end-to-end capabilities that cover technology, interoperability, aviation, facilities, and logistics.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Chantilly, VA
Founded: 1983

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