Insurance Verification Specialist

Responsibilities

Northwest Texas Healthcare System is a 495-bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities to our quality educational system, Amarillo is a great place to live and work.

A hospital is only as good as its employees. That's why we're looking for professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values.

Visit us online at: https://www.nwths.com/careers

Position: Insurance Verification Rep

Position Summary: The employee assumes responsibility and accountability for verifying and pre-authorizing insurance coverage and enters appropriate billing information into the computer system. This position supports an organizational culture for Service Excellence and practices the Service Excellence standards to all customer groups.

Job Duties/Responsibilities: Utilize the appropriate skills in accepting responsibilities of assignments while exhibiting teamwork techniques and effective communications which contribute to the overall operation of the department. Understands, participates in, and contributes to quality improvement process for the Department and Institution.

Applies appropriate policies and procedures, as set forth by the Department of Business Systems for the purpose of assessing and communicating patient needs by performing duties related to ancillary scheduling. Maintains accurate, courteous, and efficient communication between the physicians/physician office staff or the patient. Verifies insurance and releases billing data accurately and completely by contacting appropriate payer. Assists with and works to expedite the admission processes. Cross-train to other job duties as deemed appropriate by Supervisor/Director. Accept additional duties as assigned.

Benefit Highlights:

• Retention Bonus Program if offered.
• Loan Forgiveness Program if offered.
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

Qualifications

Education, Training, Experience and Licenses/Registrations Required:

1. High School diploma or GED
2. Minimum one year job related experience recommended
3. Heath care financial experience desirable
4. Recommend moderate to intense concentration and attention to detail
5. Typing skills
6. Computer experience desirable
7. Intense customer/people interaction experience preferred

Physical and Sensory Requirements:

1. Ability to read, write and converse in English.
2. Ability to communicate with staff, physicians, support agencies, patients, families, vendors and others.
3. Ability to remain calm and composed under stress.
4. Bending, lifting (10-20 lbs), grasping, fine hand coordination, pushing and pulling, prolonged standing
and/or sitting.
5. Ability to tolerate low noise levels for prolonged periods.
6. Ability to function when exposed to hazardous chemicals and/or biological materials.
7. Ability to respond to pages, telephones and other auditory stimulation.
8. Quantitative/mathematical ability (addition, subtraction, multiplication, division).
9. Ability to evaluate and interpret information and make independent decisions.

Disclaimer

Northwest Texas Healthcare System, a subsidiary of UHS, is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.