Senior Program Analyst
SHI International
Senior Program Analyst
SHI International
IT solutions provider for hardware software
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Lead stakeholder workshops and working sessions across Spend Optimization Services (SOS) to gather business requirements, KPI definitions, thresholds, continuous improvement opportunities, and business rules; translate findings into user stories, acceptance criteria, and prioritized backlog items.
Partner with development and business teams to refine requirements, support execution efforts, and maintain traceability from requirements through delivery to measurable business outcomes.
Develop and maintain project plans across SOS initiatives while tracking roadmap priorities, milestones, delivery commitments, cross-functional dependencies, and intake evaluation and prioritization activities.
Execute and help scale the Revenue Intelligence operating model, including sprint planning, backlog grooming, prioritization sessions, mid-sprint reviews, demonstrations, and release readiness coordination.
Apply consistent delivery practices across SOS initiatives and identify opportunities to standardize and improve execution models across teams.
Own execution tooling and delivery governance through Asana, ensuring work is prioritized, visible, measurable, and aligned with strategic objectives across Revenue Intelligence and Spend Optimization Services.
Track and manage risks, issues, dependencies, decisions, GTM launch readiness, and service lifecycle risks across multiple concurrent initiatives. Provide structured status updates, escalate blockers, and ensure alignment across teams.
Support dashboards, scorecards, and reporting tools while aligning KPI definitions across Revenue Intelligence, go-to-market intake processes, and transformation initiatives. Analyze performance trends, recommend improvement actions, and drive accountability to ensure clarity, progress, and measurable results.
Develop and support internal communications for Revenue Intelligence initiatives and releases, GTM launches and updates, and service offering or lifecycle changes. Create executive-ready status updates, summaries, announcements, release notes, enablement materials, stakeholder communications, newsletters, and internal briefings.
Ensure messaging is clear, consistent, strategically aligned, and tailored to leadership, sales, and delivery audiences. Partner with stakeholders to improve transparency, awareness, adoption, and change reinforcement for new tools, processes, and capabilities.
Behaviors and Competencies
Business Analysis: Translate business needs into structured requirements and user stories
Project / Program Management: Manage multiple concurrent initiatives across analytics, GTM, and service domains
Process Design & Lifecycle Thinking: Understand and improve end-to-end service lifecycle processes
Go-to-Market Awareness: Familiarity with enablement, pipeline tracking, and launch coordination
Data & Analytical Thinking: Comfort working with KPIs, dashboards, and performance metrics
Organizational Communication: Ability to distill complex initiatives into clear, concise messaging for different audiences
Tooling & Systems: Experience with Asana (preferred) and reporting tools (Power BI, Tableau, Excel)
Communication & Facilitation: Strong workshop facilitation and stakeholder engagement skills
Adaptability & Prioritization: Evaluate competing priorities and provide structured recommendations supported by data, business context, and stakeholder input
Change Management: Ability to drive meaningful change through influence
Skill Level Requirements
Business analysis and requirements gathering.
Ability to translate business needs into structured requirements, user stories, and acceptance criteria.
Program and project management skills with the ability to manage multiple concurrent initiatives.
Process design and service lifecycle management capabilities.
Knowledge of agile or iterative delivery methodologies.
Go-to-market awareness, including enablement, pipeline tracking, launch coordination, and campaign execution.
Strong analytical skills with experience working with KPIs, dashboards, scorecards, and performance metrics.
Organizational communication skills with the ability to simplify complex initiatives for a variety of audiences.
Strong stakeholder engagement, workshop facilitation, and cross-functional collaboration skills.
Ability to evaluate competing priorities and provide structured recommendations supported by data, business context, and stakeholder input.
Change management and organizational influence capabilities.
Experience supporting application development, business intelligence, transformation, and service lifecycle initiatives.
Experience creating executive communications, stakeholder-facing summaries, enablement materials, and release communications.
Experience using project delivery, collaboration, and reporting tools.
Ability to identify opportunities for continuous improvement and operational excellence.
Other Requirements
Bachelor’s degree or equivalent experience required.
5-7 years of experience in project coordination, program management, business analysis, transformation, or related roles.
Experience supporting cross-functional transformation initiatives involving technical, business, and leadership stakeholders to align priorities, clarify requirements, coordinate execution, and deliver measurable outcomes.
Experience supporting application development or business intelligence teams.
Experience supporting go-to-market initiatives, including sales enablement, launches, and campaign execution.
Experience supporting service or product lifecycle management activities.
Background in consulting, IT services, or transformation programs.
Ability to travel up to 5-10% for industry conferences and SHI, partner, and customer events.
Preferred
Experience with Asana administration or advanced use.
Experience with reporting and analytics tools such as Power BI, Tableau, and Excel.
The estimated annual pay range for this position is $125,000 - $160,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
IT solutions provider for hardware software
SHI International helps organizations manage technology by selecting, deploying, and managing IT across cybersecurity, cloud, and everyday hardware and software needs. It started in 1989 as a software reseller and pivoted in the early 2000s to include hardware after a large-scale laptop deployment, shaping it into a full-service IT provider. Today, it is a $16 billion global firm with over 7,000 employees and is the largest MWBE in the United States. The company grows through strategic acquisitions and focuses on emerging technologies such as generative AI and cybersecurity to expand its capabilities. Its goal is to deliver comprehensive IT solutions and services to customers while expanding its reach and staying close to evolving technology needs.
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