Head Butler

Job Description

• Has full awareness, manages and supervises all tasks of his/her staff.
• Directs the work assignment of supervisory and non-supervisory personnel
• Monitors butlers to ensure residents receive prompt and courteous service
• Informs other operating departments of matters concerning to Butlers operations, which concern notably the Front Office, to ensure VIP status and other such information, Housekeeping, to ensure all residents receive consistent service from all staff, in addition to communicating with Engineering, Laundry, Sales, Food & Beverage, Reservations etc
• Schedules and performs routine inspections by self or in coordination with the supervisors, of all butler areas including occupied and non-occupied rooms
• Inspects resident rooms and pantries on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• Ensures that consumption of resident supplies is under control
• Assists in monitoring and controlling relevant procedures including lost and found, key control, security and emergency procedures, health and safety for employees and residents
• Performs related duties and special projects assigned
• Is fully aware of Fairmont Standards
• Performs related duties and special projects assigned
• Ensure that Butlers deliver the Fairmont Amman touch by exceeding residents’ expectations and providing proactive, personalized service
• Ensure that up selling is optimized and hotel products and facilities are utilized to the utmost by all residents
• Ensures that butlers receive appreciation for their efforts in the form of regular feedback and recognition
• Ensures that the team consistently upholds the core values and brand standards of Fairmont Amman.
• Ensure that repeat residents are met and greeted on a daily basis and profiles are updated
• Ensures that long staying residents/ special attention residents/ occasion celebrating residents are given greater importance and are taken care of exclusively
• Ensures all communication is carried clearly between the team and the Director of rooms
• Ensures that the Director of rooms is fully aware of the tasks and assignments of every individual within the department
• Conducts regular trainings and role plays to ensure all trainings are understood by the team

Qualifications

• PERSONAL ATTRIBUTES
• Good organizational skills
• Good level of engagement with residents
• Ability to manage a multi-cultural workforce
• Excellent leadership & communication skills
• Display high levels of integrity, dedication and support for continuous improvement
• Flexible management style to meet the challenges of a changing work environment
• Good knowledge of the entire Butler Service Operations
• Must be a self-starter, coach & mentor who can motivate the Team to perform their best
• Knowledge of Opera Property Management System preferred
• Ability to ensure security and confidentiality of guest and hotel information
• Ability to work with constant interruptions with a high degree of professionalism
• Ability to prioritize and organize work assignments; delegate wor

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.