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Hakim Group

Back-office services for independent eye care

Experienced Optical Assistant

Clinical Support & Patient AdministrationUpdated on Nov 10
Full-timeGreat Dunmow, Dunmow, UK£25k - £27k

About the Job

Requirements

  • Dispensing experience is essential.
  • Experience working with Rodenstock lenses is ideal but not essential.
  • The role requires working most Saturdays.

Responsibilities

  • Provide expert advice and guide patients through frame and lens choices.
  • Ensure each fitting is comfortable and accurate by taking accurate measurements and delivering high-quality fittings.
  • Recommend lens and frame options based on each patient's visual and lifestyle needs.
  • Manage complex prescriptions and adjustments.
  • Support patients with queries or concerns.
  • Help the team resolve dispensing-related issues.
  • Contribute to the upkeep and organisation of the practice.
  • Work closely with the team to create a smooth, positive patient experience.
  • Provide personalised, patient-first care.

Desired Qualifications

  • Flexibility to work across other practices is ideal but not essential.

About the Company

Hakim Group

Back-office services for independent eye care

Hakim Group is the largest network of independent opticians and audiologists in the UK and Ireland. It uses a joint venture model that acquires a majority stake in practices while the original owners keep a minority share and continue to manage, letting each practice keep its brand and community focus. The group provides centralized back-office support—procurement, finance, accounting, IT, technical support, HR, and training—so clinicians can concentrate on eye and hearing care, with revenue coming from these shared services. Its goal is to grow its network, scale its support platform, and improve efficiency and patient care across the optical and audiology sectors.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Darwen, United Kingdom
Founded
2001

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