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Bosch Home Comfort

Makes heating, cooling and hot-water equipment

Quality Engineer for Sales Quality and Warranty - 顧客営業品質保証部門

Quality EngineeringConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • Ability and motivation to proactively learn IT tools and systems.
  • English and Japanese language skills.
  • Communication skills for working within the company and with customers.

Responsibilities

  • Serve as the customer contact for global quality topics.
  • Analyze customer quality performance data, issue internal quality reports, and support the creation of quality improvement plans.
  • Promote and support quality-related activities.
  • Promote warranty cost reduction activities and negotiate with customers.
  • Respond to and support various customer requests.
  • Support and coordinate overseas quality department teams.
  • Support customer quality audits and meetings.
  • Conduct Safe Launch activities for new products.
  • Analyze and evaluate customer requirements and handle them using internal tools.
  • Monitor Bosch performance through cockpit charts, including quality, costs, and special or customer key performance indicators.
  • Initiate and coordinate quality projects with original equipment manufacturers, such as 3MIS sales and costs reduction.
  • Negotiate warranty reimbursements, including commercial agreements, service action payments, and recalls, and support commercial handling of warranty costs.
  • Support general, non-project-specific customer requirements.
  • Coordinate the Global Quality team.
  • Support and coordinate customer visits and meetings, including audits.
  • Plan and define launch support activities.
  • Enter generic customer requirements into the Bosch Data Tool and ensure completion of requirements evaluations.

Desired Qualifications

  • Experience in quality assurance work, including market or zero-kilometer defect response, improvement activities, and quality audits.
  • Experience participating in or promoting improvement activities.
  • Negotiation skills with customers.

About the Company

Bosch Home Comfort

Makes heating, cooling and hot-water equipment

Bosch Home Comfort makes heating, cooling and hot-water equipment for homes, commercial buildings and industrial users. Its portfolio combines electric heat pumps with gas-fired boilers and hybrid systems, giving customers different ways to control building temperatures and supply hot water. The business sells equipment through its brands' sales networks, with products adapted to regional building needs and energy requirements. Its inverter-driven heat pumps adjust compressor output to match demand rather than running constantly at full power. The Bosch business unit was formed through the merger of Bosch and Buderus heating activities in 2004 and is headquartered in Wetzlar, Germany.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Wetzlar, Germany
Founded
2004

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