Practice Liaison
$90k - $105k
Mid
Bachelor's, Master's
Cleveland, OH, USA
RemoteRequires travel within the community for physician office visits.
Customer Experience & SupportCustomer Success
No H1B Sponsorship
About the job
Requirements
- A bachelor's degree or equivalent experience in business, healthcare administration, or a related field is required.
- Two to four years of experience in a healthcare operational or customer-facing role with a provider or payer, plus familiarity with primary care practice workflows such as scheduling, billing, and documentation, is required.
- Strong understanding of value-based care models and how they differ from fee-for-service, with experience supporting practices in a value-based care environment, is required.
- Knowledge of HEDIS quality measures, including effectiveness of care, access and availability, and utilization, is required.
- Familiarity with risk adjustment methodologies, especially Hierarchical Condition Categories and related documentation requirements, is required.
- Ability to interpret reports and dashboards to track performance, close quality gaps, and identify opportunities for improved outcomes is required.
- Proficiency in Microsoft Office, especially PowerPoint for provider-facing presentations and Excel for data analysis, is required.
- Ability to balance competing priorities in dynamic, fast-paced environments is required.
- Ability to work independently while contributing within a collaborative team is required.
- Strong communication and presentation skills to engage clinicians, staff, and practice leadership are required.
- Comfort adapting to change and navigating ambiguity in high-growth environments is required.
- Ability to travel within the community for physician office visits is required; a valid driver's license, car insurance, and reliable transportation are required.
- Ability to lift and carry materials and supplies, and to stand, walk, and move for extended periods during physician office visits, is required.
- Ability to adapt to varying environmental conditions while traveling in the community and inside physician offices is required.
- Ability to deal professionally and with integrity with difficult people outside the organization is required.
- Ability to manage multiple projects simultaneously is required.
- Ability to work effectively in uncertain, high-growth, rapidly evolving environments is required.
- Ability to think critically and strategically, work hands-on, and proactively identify and resolve execution risks is required.
- Ability to represent the company's mission, vision, and values in internal and external interactions is required.
- Ability to connect authentically with people from diverse backgrounds with empathy and humility is required.
- Candidates must be authorized to work in the United States without employer sponsorship, now or at any time in the future. Hiring in Alaska and Hawaii is not supported due to the company's primary operations being based in the Eastern and Central time zones.
Responsibilities
- Serve as the primary point of contact between Diverge Health and partnered practices.
- Partner with Network Development and Local Care teams to establish relationships with practices and maintain regular communication between practices and the Care Team regarding patient care plans.
- Support ongoing practice workflow development, monitoring, and implementation for operational initiatives that improve panel management, quality, risk adjustment where applicable, and high-risk patient engagement.
- Deliver or facilitate regular training on these areas and other aspects of value-based care.
- Jointly with Network Development Representatives, establish relationships with practices following initial network contracting.
- Lead new practice onboarding, including developing onboarding plans, scheduling and delivering trainings, and arranging practice access to Diverge Health technology solutions.
- Educate and train clinicians and staff on value-based care, Diverge Health's incentive plan, and best practices in quality and risk adjustment for Medicaid and other applicable lines of business.
- Facilitate presentation and discussion of performance scorecards, claims data, and gap reports, translating insights into clear, actionable steps.
- Collaborate with practice leadership to develop initiatives that drive value-based transformation and improve quality, efficiency, and overall practice performance.
- Facilitate practice access to Diverge Health resources, including Medical Directors, Care Team members, and technology solutions.
- Maintain regular communication between practices and the Care Team regarding patient care plans developed by Diverge Health.
- Facilitate quarterly Joint Operating Committee meetings with the Market Medical Director to review incentive performance, quality scorecards, and care team engagement, and to improve practice performance in quality, documentation, and patient engagement.
- Support practices in navigating electronic medical records, Diverge's Provider Portal, and other technology platforms; resolve operational or data-related issues as a resource.
- Maintain accurate, up-to-date practice profiles in Diverge Health's customer relationship management system, including provider rosters, contact information, tiering, communications plans, and engagement cadence.
- Meet defined practice engagement and performance goals while balancing external practice interactions with internal meetings, travel, and administrative responsibilities.
Desired Qualifications
- A graduate or professional degree in business, management, healthcare policy, healthcare administration, or a related field is preferred.
- Two or more years of experience with a value-based care company is preferred.
About the company
Diverge Health provides in-home, personalized support for patients by deploying trained community health teams to work with primary care practices. It partners with risk-bearing practices to extend care beyond the clinic, focusing on Medicaid patients and addressing social determinants of health. The company recruits, trains, and deploys health coaches and provides the coordination infrastructure needed to manage patient populations across several states. Unlike purely software-driven platforms, Diverge Health emphasizes hands-on care delivery and care coordination to improve outcomes and lower costs for its partner providers. The overarching goal is to help primary care practices improve patient health, reduce expenses, and advance health equity.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Glencoe, Illinois
Founded
2022
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Simplify's Take
What believers are saying
- July 2026 OPNS results showed 7.5% quality-measure improvement across ten practices.
- Diverge earned NPS 90 from OPNS providers, signaling sticky clinical adoption.
- April 2026 OSP partnership expands Michigan coverage and deepens physician-network distribution.
What critics are saying
- Forge shows only $52.4 million raised and a $264.39 million valuation.
- A Michigan OPNS failure would break the core case study and stall expansion sales.
- Large value-based care vendors and payer-owned care management teams can compress margins.
What makes Diverge Health unique
- Embedded EMR-integrated care teams inside 10 OPNS practices beat vendor-style outsourcing.
- Diverge targets Medicaid primary care, a narrow niche with clearer outcome attribution.
- Multistate footprint across Michigan, Ohio, New York, and Illinois accelerates repeatable playbooks.
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Benefits
- Professional Development Budget
- Training Programs