Zoox

Fully electric autonomous ride-hailing service platform

Team Lead – Ground Operations

Automotive Mechanical Repair & MaintenanceConfirmed live in the last 24 hours

Full-timePhoenix, AZ, USA$40 - $63 /hr

About the Job

Requirements

The candidate must have 5 or more years of hands-on automotive technician experience and 2 or more years of people leadership or supervisory experience.
The candidate must be willing and able to lead overnight operations on the third shift.
The candidate must have extensive knowledge of automotive maintenance methods, diagnostic methods, parts, and tools, including high proficiency in CAN/LIN architecture, wiring diagrams, and soldering.
The candidate must be able to learn technical subjects quickly.
The candidate must have strong written and verbal communication skills and be able to translate technical details for cross-functional stakeholders.
The candidate must be able to manage time, multitask, and drive priorities effectively in a fast-paced, ambiguous startup environment.
The candidate must have a clean driving record and be able to travel locally and nationally for less than 20% of the time.

Responsibilities

Provide direct leadership, coaching, and mentorship to technical staff and contract personnel during the third shift.
Engage in recruiting, hiring, onboarding, and training workshop personnel, and foster a culture centered on accountability, safety, and continuous improvement.
Assist in creating and managing employee and contractor schedules, including time off.
Support tracking key performance indicators to measure individual and team performance, and provide consistent feedback to help the team achieve its mission.
Identify bottlenecks in overnight workflows and implement lean methodologies to streamline maintenance, repair, and fleet-readiness processes.
Lead vehicle maintenance and rework activities during low-demand periods to maximize daytime vehicle availability and service efficiency.
Serve as the primary escalation point for complex technical issues and ensure work meets internal quality standards.
Support analysis, documentation, and reporting of fleet data for root-cause analysis of component- and vehicle-level issues and prevention of future downtime.
Enforce workshop health and safety policies and ensure the facility is clean, organized, and free of hazardous materials in accordance with company and Occupational Safety and Health Administration guidelines.
Ensure the correct software and firmware are deployed to the appropriate vehicles at the appropriate time for morning operations.
Direct vehicle ingest, conduct pre-mission checks, and ensure readiness checklists are completed for the first shift.
Oversee vehicle movement and storage to support seamless shift transitions.
Manually drive and maneuver autonomous and auxiliary vehicles as needed for readiness workflows and yard logistics.
Support team and fleet operations across multiple sites in the geographic area, coordinating across Mission Readiness and Base Operations locations as operations scale.

Desired Qualifications

A bachelor's degree in a technical or business field, a technical trade school certificate, or an associate degree in automotive repair is preferred.
A strong understanding of electric vehicle architecture and high-voltage systems is preferred.
Experience in a fast-paced service environment is preferred.
Familiarity with lean, Six Sigma, or other continuous improvement methodologies is preferred.

Salary Range: 40 to 63 (Currency: USD) (Pay period: per-hour-wage)

As the Team Lead for Ground Operations (3rd Shift), you will drive operational excellence by leading overnight fleet maintenance, rework, and mission readiness activities. Service efficiency and comprehensive fleet preparedness are key drivers of our success, making this role critical to ensuring that vehicle maintenance, reworks, and fleet readiness activities are optimized overnight during low-demand periods. You will be responsible for the holistic readiness of our vehicle fleet, ensuring maximum fleet uptime and vehicle availability for daytime operations.

In this technical leadership role, you will ensure vehicles are configured, maintained, and prepared for service, while shaping a positive workshop and depot culture. You will lead a team of skilled vehicle technicians and readiness and response associates on the overnight shift. By optimizing workflows and taking ownership of mission-critical readiness targets, you will act as a strategic partner to cross-functional teams, translating high-level operational goals into actionable plans for your 3rd-shift crew.

Shift: Friday - Tuesday, 10pm - 6am

In this role, you will:

Strategic Leadership & Team Culture

Overnight Shift Leadership: Provide direct leadership, coaching, and mentorship to both technical staff and contract personnel during the 3rd shift.

Team Development: Engage in the recruiting, hiring, onboarding, and training of workshop personnel. Foster a high-performance culture centered on accountability, safety, and continuous improvement.

Resource Management: Assist in creating and managing employee and contractor schedules, including time-off.

Performance Tracking: Support the tracking of Key Performance Indicators (KPIs) to measure individual and team performance, providing consistent feedback to help your team achieve its mission.

Continuous Process Improvement: Identify bottlenecks in overnight workflows and implement lean methodologies to streamline maintenance, repair, and fleet readiness processes, driving ongoing operational efficiency.

Technical Execution & Maintenance

Overnight Maintenance Optimization: Lead vehicle maintenance and rework activities during low-demand periods to maximize daytime vehicle availability and service efficiency.

Technical Escalation: Serve as the primary escalation point for complex technical issues, ensuring all work meets rigorous internal quality standards.

Data-Driven Operations: Support the analysis, documentation, and reporting of fleet data to aid in root cause analysis on component and vehicle-level issues, preventing future downtime.

Safety Stewardship: Enforce all health and safety policies in the workshop. Ensure the facility remains clean, organized, and free of hazardous materials in accordance with company and OSHA guidelines.

Mission Readiness & Logistics

Software Deployment: Ensure the correct software and firmware are deployed to the right vehicles at the right time to support morning operations.

Pre-Mission Checks & Ingest: Direct the ingest of vehicles, conduct rigorous pre-mission checks, and ensure the completion of readiness checklists for the first shift.

Logistical Support: Oversee the logistical movement and storage of vehicles to ensure seamless shift transitions.

Vehicle Operations: Manually drive and maneuver autonomous and auxiliary vehicles when needed to support readiness workflows and yard logistics.

Multi-Site Support: Support team and vehicle fleet operations across multiple sites within the geo, coordinating across different Mission Readiness and Base Operations locations as operations scale.

Qualifications

5+ years of hands-on automotive technician experience combined with 2+ years of people leadership or supervisory experience.

Willingness and ability to lead overnight operations (3rd shift).

Extensive knowledge of automotive maintenance methods, diagnostic methods, parts, and tools, including high proficiency in CAN/LIN architecture, wiring diagrams, and soldering.

Proven ability to quickly learn technical subjects.

Excellent written and verbal communication skills; must be honest, responsible, and capable of translating technical details for cross-functional stakeholders.

Demonstrated ability to manage time, multitask, and drive priorities effectively in a fast-paced, ambiguous startup environment.

Clean driving record and the ability to travel locally and nationally (less than 20%).

Bonus Qualifications

Bachelor's degree in a technical or business field, or a Technical trade school certificate / Associate Degree in automotive repair.

Strong understanding of electric vehicle architecture and high-voltage systems.

Experience in a fast-paced service environment.

Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.

About the Company

Zoox

Fully electric autonomous ride-hailing service platform

Zoox designs and operates an autonomous ride-hailing service built around a purpose-built, fully electric vehicle designed specifically for autonomous operation. The vehicle uses advanced sensors, cameras, and AI to navigate complex urban environments, offering a four-passenger interior for comfort. Unlike competitors that retrofit existing cars, Zoox engineers both the vehicle and the service from the ground up, enabling optimized safety, efficiency, and passenger experience through integrated software that optimizes routing and reduces wait times. The company emphasizes safety through extensive testing and regulatory collaboration, and sustainability via electric mobility. The ultimate goal is to provide a smarter, safer, and more efficient urban transportation system that improves city life while reducing emissions.

Company size: 5,001-10,000
Company stage: Acquired
Total funding: $1.2B
Headquarters: Menlo Park, CA
Founded: 2014

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