Search Operations Quality Assurance Analyst
TikTok
Search Operations Quality Assurance Analyst
TikTok
Short-form video platform with ads
In ADSO, we are the EMEA AI Data Service and Operations team under TikTok Product (abbreviation: ADSO), mainly providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security. To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. It is possible that this role will be exposed to harmful content on a daily basis. Responsibilities: - Quality inspection of evaluated data and daily tasks of specialists. - Localise the policies, be responsible for policy training, and align the policy updates. - Conduct calibration meetings with the team in the appeal process: analyse different cases, record and evaluate their performance, offer solution and suggestion for the current problem to help the team improve the accuracy rate and alignment. - Work closely with R&D(Research and Development) and PM(Product Manager) in order to provide feedback on data quality. - Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content. - And any other duties as assigned.
Minimum Qualifications: - Fluency in Italian is required as the role requires communication with Italian markets, fluent in English is also required as it is the working language. - knowledge of search engines and familiarity with social media platforms. - Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time. - Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week. - Willingness to work with sensitive and potentially disturbing content. Preferred Qualifications: - QA, moderation, AI annotation experience or equivalent, market knowledge, understanding of local culture and internet usage habits of target markets. - Familiarity with online shopping-related businesses and search trends is desirable. - Strong analytical skills including data analytics, learning ability, problem-solving skills, adaptability and attention to detail. - Proficient in common productivity software (eg. Office Suite, Google Workspace, etc). - Ability to work effectively with cross-functional teams and stakeholders in multiple locations. Important Note: Please be advised that the job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency who will be your employer. While you may assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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