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Sumerge

IT consulting and legacy modernization services

TechOps & Support Engineer

Site Reliability EngineeringConfirmed live in the last 24 hours
Full-timeCairo, Cairo Governorate, EgyptNo salary listedHybrid

About the Job

Requirements

  • A bachelor's degree or diploma in Computer Science, Engineering, or a related field.
  • Around 2+ years of experience in Technical Operations, Production Support, Site Reliability Engineering, DevOps, or System Administration.
  • Good experience with Linux and Windows administration, Docker, Kubernetes, OpenShift, CI/CD pipelines, automation tools such as Jenkins, GitLab CI, and GitHub Actions, and scripting with Bash, PowerShell, or Python.
  • Working knowledge of IBM Cloud Pak solutions (CP4BA, CP4I, CP4D), Confluent, Elasticsearch, databases including SQL, DB2, and MongoDB, and observability platforms such as Grafana and Prometheus.
  • Good understanding of networking fundamentals, security best practices, identity and access management, backup and disaster recovery, configuration management, and production environment support.
  • Strong troubleshooting, incident management, and root cause analysis skills, along with communication and collaboration skills and the ability to work effectively under pressure.
  • Ability to participate in on-call support, prioritize operational issues, deliver reliable production support, and drive continuous service improvement.

Responsibilities

  • Monitor, maintain, and optimize production environments to ensure high availability, performance, and compliance with established service level objectives.
  • Manage deployments, CI/CD pipelines, and release activities while supporting configuration management and environment consistency across production and non-production environments.
  • Administer and troubleshoot containerized platforms, IBM Cloud Pak stacks, Confluent, Elasticsearch, and supporting infrastructure to ensure reliable system operations.
  • Investigate incidents, perform root cause analysis, implement corrective actions, and contribute to post-incident reviews to improve service reliability.
  • Configure and maintain monitoring, logging, and alerting solutions to proactively identify performance issues and minimize service disruptions.
  • Support backup, disaster recovery, security, patching, and operational compliance activities while maintaining accurate technical documentation and runbooks.
  • Collaborate with Development, Quality, Platform Engineering, Network, and Support teams to resolve complex technical issues and continuously improve operational processes.

About the Company

Sumerge

IT consulting and legacy modernization services

Sumerge helps organizations in banking, government, telecom and insurance modernize their technology and operations. It provides IT consulting and software development to upgrade legacy systems, automate processes, and improve digital customer experiences. The company works on projects that modernize applications, integrate different systems, automate workflows, and move clients to secure cloud environments, often using AI to generate insights and support decision making. Sumerge distinguishes itself through sector-focused delivery, partnerships with technology leaders like IBM and Software AG, and a project-based model that covers system integration, application modernization, AI implementation, and cloud migrations across more than 17 countries with over 500 completed projects. Its goal is to help clients streamline operations, enable real-time data and experiences, and manage the application lifecycle efficiently by combining consulting, development, and platform integration.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
2005

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