TechOps & Support Engineer
About the job
- A bachelor's degree or diploma in Computer Science, Engineering, or a related field.
- Around 2+ years of experience in Technical Operations, Production Support, Site Reliability Engineering, DevOps, or System Administration.
- Good experience with Linux/Windows administration, Docker, Kubernetes, OpenShift, CI/CD pipelines, automation tools (Jenkins, GitLab CI, GitHub Actions), and scripting (Bash, PowerShell, Python).
- Working knowledge of IBM Cloud Pak solutions (CP4BA, CP4I, CP4D), Confluent, Elasticsearch, databases (SQL, DB2, MongoDB, etc.), and observability platforms such as Grafana and Prometheus.
- Good understanding of networking fundamentals, security best practices, identity and access management (IAM), backup and disaster recovery, configuration management, and production environment support.
- Strong troubleshooting, incident management, root cause analysis, communication, and collaboration skills, with the ability to work effectively under pressure.
- Ability to participate in on-call support, prioritize operational issues, and deliver reliable production support while driving continuous service improvement.
- Monitor, maintain, and optimize production environments to ensure high availability, performance, and compliance with established service level objectives (SLAs/SLOs).
- Manage deployments, CI/CD pipelines, and release activities while supporting configuration management and environment consistency across production and non-production environments.
- Administer and troubleshoot containerized platforms, IBM Cloud Pak stacks, Confluent, Elasticsearch, and supporting infrastructure to ensure reliable system operations.
- Investigate incidents, perform root cause analysis, implement corrective actions, and contribute to post-incident reviews to improve service reliability.
- Configure and maintain monitoring, logging, and alerting solutions to proactively identify performance issues and minimize service disruptions.
- Support backup, disaster recovery, security, patching, and operational compliance activities while maintaining accurate technical documentation and runbooks.
- Collaborate with Development, Quality, Platform Engineering, Network, and Support teams to resolve complex technical issues and continuously improve operational processes.
About the company
Sumerge helps organizations in banking, government, telecom and insurance modernize their technology and operations. It provides IT consulting and software development to upgrade legacy systems, automate processes, and improve digital customer experiences. The company works on projects that modernize applications, integrate different systems, automate workflows, and move clients to secure cloud environments, often using AI to generate insights and support decision making. Sumerge distinguishes itself through sector-focused delivery, partnerships with technology leaders like IBM and Software AG, and a project-based model that covers system integration, application modernization, AI implementation, and cloud migrations across more than 17 countries with over 500 completed projects. Its goal is to help clients streamline operations, enable real-time data and experiences, and manage the application lifecycle efficiently by combining consulting, development, and platform integration.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
2005
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Simplify's Take
What believers are saying
- Sumerge showcased new AI solutions at LEAP 2026, expanding wallet share with clients.
- Career pages list 400+ employees and 20+ locations, showing continued operating scale.
- Jobs remained open in Cairo and Riyadh in September 2026, indicating active demand.
What critics are saying
- Sumerge depends on Saudi public-sector transformation work; one HRSD slowdown hits revenue immediately.
- Its open roles skew technical delivery and support, signaling constant utilization pressure across projects.
- A few enterprise platforms, especially IBM stack services, create partner concentration and margin compression.
What makes Sumerge unique
- Sumerge won IBM Data Partner of the Year in Saudi Arabia, November 2025.
- Its HRSD relationship delivered three national projects and renewed on September 4, 2026.
- It blends IBM Cloud Pak, Confluent, and OpenShift expertise with government modernization.
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Benefits
- Hybrid Work Options