Full-Time
General Support
Bilingual Thai/English
Confirmed live in the last 24 hours
ModSquad
501-1,000 employees
On-demand customer support and moderation services
Entry, Junior
United States
Hybrid position requires some in-office presence.
- Bilingual: Thai/English
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on phone
- Assist and guide customers to the right answers
- Solve concerns
- Help customers understand and optimize the best use of a client's product or services
ModSquad offers on-demand customer support, content moderation, social media management, and community management services to a diverse range of clients globally. Their unique "ModSourcing" model allows clients to purchase only the services they need, providing flexibility and cost efficiency. By matching clients with passionate professionals, known as Mods, ModSquad ensures high-quality service delivery. The company's goal is to enhance customer satisfaction and help clients succeed in the competitive digital landscape.
Company Stage
N/A
Total Funding
$2.3M
Headquarters
San Francisco, California
Founded
2007
Simplify's Take
What believers are saying
- The creation of Department X under the leadership of CX industry veteran Rich Weil highlights ModSquad's commitment to innovation in customer experience.
- Strategic partnerships, such as the one with Offsight, expand ModSquad's reach and capabilities, offering more comprehensive solutions to clients.
- ModSquad's ability to provide on-demand services globally allows for scalable and flexible solutions, making it an attractive option for businesses of all sizes.
What critics are saying
- The highly competitive market for customer experience and digital engagement services may pressure ModSquad to continuously innovate to maintain its edge.
- Reliance on a global network of freelancers could pose challenges in maintaining consistent service quality and operational efficiency.
What makes ModSquad unique
- ModSquad's ModSourcing model offers unparalleled flexibility and cost efficiency by allowing clients to purchase only the coverage they need, unlike traditional outsourcing models.
- The company's global network of experienced professionals, or Mods, ensures high-quality service delivery by matching Mods with brands they are passionate about, enhancing customer satisfaction.
- ModSquad's focus on digital engagement across various industries, including technology, entertainment, healthcare, and e-commerce, sets it apart from competitors who may specialize in only one sector.
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