Full-Time

General Support

Bilingual Thai/English

Confirmed live in the last 24 hours

ModSquad

ModSquad

501-1,000 employees

On-demand customer support and moderation services

Consulting
Consumer Software

Entry, Junior

No H1B Sponsorship

United States

Hybrid position requires in-office presence.

Category
Customer Support
Customer Success & Support
Requirements
  • Bilingual: Thai/English
  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quality headset
  • Quiet workspace to take calls
  • Willingness to install MSQ security software and 2FA app on phone
Responsibilities
  • Assist and guide customers to the right answers
  • Solve concerns for customers
  • Help customers understand and optimize the best use of a client's product or services

ModSquad offers on-demand customer support, content moderation, social media management, and community management services to a diverse range of clients globally. Their unique "ModSourcing" model allows clients to pay only for the services they need, providing flexibility and cost efficiency. By matching clients with skilled professionals, known as "Mods," who are passionate about the brand, ModSquad ensures high-quality service delivery. The company's goal is to enhance customer satisfaction and help clients succeed in the competitive digital landscape.

Company Stage

N/A

Total Funding

$2.3M

Headquarters

San Francisco, California

Founded

2007

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for multilingual support boosts ModSquad's global service offerings.
  • Increased focus on community management aligns with ModSquad's expertise in brand engagement.
  • Expansion of digital engagement platforms supports ModSquad's innovative service delivery.

What critics are saying

  • AI-driven platforms offer similar services at lower costs, threatening ModSquad's market share.
  • Decentralized social media platforms may reduce demand for traditional management services.
  • Stricter data privacy regulations could increase operational costs for ModSquad.

What makes ModSquad unique

  • ModSquad offers ModSourcing, a modernized outsourcing model for digital engagement services.
  • The company provides services in over 50 languages, ensuring global reach and flexibility.
  • ModSquad matches clients with Mods passionate about their brand, enhancing service quality.

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Benefits

Remote Work Options

Flexible Work Hours