Operations Manager

About HIVED 📦

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview 📝

As the Night Operations Manager, you oversee the under-the-roof activity during the night, with full accountability for inbound processing, scanning, sorting accuracy, and pre set-off readiness.

While there are no on-the-road drivers during this shift, the role is critical in ensuring a smooth morning set-off by ensuring a well-prepared depot. You lead supervisor and handler teams during night hours, maintain safety and standards, manage real-time escalations, and ensure the depot runs smoothly from first inbound activity through to start of set-off.

This is an on-site role embedded in the day-to-day operations. The shifts for this role are a 4 days on, 3 days off shift pattern which will require you to work one day on the weekend. Our Ops Run team is organised into roles of different levels: this is a level 5 role reporting into the site leader.

What you’ll be doing 🚀

• Lead shift during rotation - managing Shift Managers, Coordinators - to meet our operational SLAs.

• Receive handover from Day team, deliver strong handover to Day Manager & GM and explain any deviation between actual and target performance.

• Oversee night-shift staffing and lead the team to ensure parcels are accurately processed, sorted, and tracked as efficiently as possible. Additionally, you will resolve any exceptions or escalations and set up the warehouse floor for a seamless morning handoff.

• Lead & inspire, & develop and performance manage, team on the shift rotation.

• Drives continuous improvement initiatives & Develop standards and operating procedures.

• Maintain safety, standards, and productivity discipline.

What you’ll be accountable for 🤝

• Accountable for all in-depot night activities including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), quality (SLA, set-off/on-time dispatch), and cost (labour planning D+1/W+1/TPH).

What we’re looking for 🔎

• 4-6 years’ experience leading fast-paced Nightshifts / last-mile operations.

• Strong understanding of processing SLAs, routing cut-offs.

• Hands-on shift leadership with ability to manage 30–100+ staff via supervisors. Ability to lead and coach team.

• High urgency, strong communication, strong escalation habits.

• Comfortable solving real-time operational pressure during peak windows.

• Able to work constructively cross-functionally.

How we reward our team 🎁

• Competitive market-related salary. Including the opportunity to work overtime when required. Night roles are also paid an additional 10% night allowance.

• 25 days of holiday allowance plus public holidays. If you're on on 4 days on, 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays

• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off

• Subsidised Private Medical Insurance including dental, vision & mental health therapy

• Bi-annual performance reviews and tailored development plans

• Annual compensation review

• Team lunch provided once a week

• Quarterly team socials and annual sports day (HIVED Olympics)

• Enhanced maternity/paternity/adoption policy as day 1 right

• MacBook Air or Windows Laptop (depending on your preference)

• Cycle to work scheme

Our Values

• 😊 We Are Kind - We leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being "nice" - kindness requires us to be fair, consistent and work together to move HIVED forward.

• 🤝 We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.

• 💡 We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we're always only just getting started.

• 💰 We Are Resourceful - Resources are scarce and our business depends on our ability to use resources wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have.

🔍 Want to learn more?

• 🎥 Meet the team in 60 seconds: Behind the scenes with HIVED

• Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network

• HIVED is #7 on The Sunday Times Tech 100

• HIVED is B Corporation certified

• Check the Impact Reports for 2024 and 2025

• Keep up with HIVED ✨here✨