M

Mercier Consultancy Group

Estonian Speaking Support Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent spoken and written Estonian.
  • Valid EU passport is mandatory.
  • Strong proficiency in English to collaborate within the international corporate environment.
  • Previous experience in the Customer Support Services industry is considered a significant advantage.
  • Communication and problem-solving skills are required.

Responsibilities

  • Provide technical and functional support to customers via phone, email, and chat.
  • Handle customer inquiries professionally and maintain expected service standards.
  • Document customer interactions and resolve issues in a timely and accurate manner.
  • Collaborate with international team members to share best practices and enhance service delivery.
  • Maintain knowledge of company products and services to guide Estonian-speaking clients.
  • Meet and exceed performance targets and quality key performance indicators.
  • Contribute to continuous improvement of support processes.

Desired Qualifications

  • Previous experience in the Customer Support Services industry is considered a significant advantage.

About the Company

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at Mercier Consultancy Group

See more jobs