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Wolters Kluwer

Offers professional information, software, and services

Head of Documentation and Enablement

Full-TimeUpdated on 10/15/2026
No salary listed
Expert
Alphen aan den Rijn, Netherlands
HybridEight days per month on-site.
Content & WritingTechnical Writing

About the job

Requirements
  • At least 4 years of experience leading documentation or enablement teams in a B2B enterprise software environment.
  • Strong understanding of technical writing, instructional design, and multimedia content creation.
  • Familiarity with modern documentation platforms, learning management systems, and video editing tools.
  • Awareness of how artificial intelligence and automation can support content development and learning experiences.
  • Native-level fluency in English.
Responsibilities
  • Define and execute the overall strategy and roadmap for documentation and enablement.
  • Lead, mentor, and scale a multidisciplinary team of writers, instructional designers, and video creators.
  • Oversee the creation and maintenance of all documentation and enablement content, ensuring accuracy, consistency, and ease of use.
  • Collaborate with Product, Engineering, Professional Services, Customer Success, and Partners to ensure content aligns with releases and stakeholder needs.
  • Develop scalable enablement programs that support internal teams, partners, and customers throughout deployment and adoption.
  • Establish and track metrics that measure effectiveness, and continuously refine content based on analytics, feedback, and product changes.
  • Implement and evolve documentation standards, templates, governance, and tooling, including responsible adoption of artificial intelligence to enhance productivity and quality.
  • Continuously innovate enablement methods by staying current with industry trends, instructional design best practices, and emerging content technologies.
Desired Qualifications
  • French fluency.

About the company

Wolters Kluwer is a global provider of professional information, software solutions, and services for professionals in legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare. Its products are offered on a subscription basis and include software tools and access to professional information, plus consulting and one-time reports. The software and information help clients improve financial performance, comply with regulations, and manage ESG and other risk areas; ESG solutions support sustainability goals and risk management. The company integrates software, content, and expert guidance rather than relying on a single product, and it operates in a specialized market with a strong emphasis on regulatory compliance and ethical practices. Wolters Kluwer’s goal is to help customers perform better, stay compliant with evolving rules, and manage risk in a responsible, transparent way.

Company Size

10,001+

Company Stage

IPO

Headquarters

Alphen aan den Rijn, Netherlands

Founded

1835

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Simplify's Take

What believers are saying

  • June 2026 OpenAI collaboration expands trusted Expert AI across healthcare, tax, legal.
  • August 2026 revenue grew four percent in constant currency, despite weaker reported euro translation.
  • September 2026 product launches in Wiz, CCH Axcess, and legal AI deepen workflow lock-in.

What critics are saying

  • Thomson Reuters and Harvey are racing legal AI, compressing Wolters Kluwer's pricing power.
  • The Uddin antitrust case exposed publisher scrutiny; similar claims can resurface quickly.
  • OpenAI dependence and model costs threaten margin expansion if AI usage scales faster than monetization.

What makes Wolters Kluwer unique

  • Wolters Kluwer's Expert AI blends proprietary content, expert validation, and governed workflows.
  • UpToDate, CCH Axcess, and LEX embed AI directly into regulated professional tasks.
  • Its LegalVIEW and compliance databases create switching costs competitors cannot easily match.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account
  • Unlimited Paid Time Off
  • Flexible Work Hours
  • Hybrid Work Options
  • Paid Vacation
  • Paid Sick Leave
  • Paid Parental Leave

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

1%

2 year growth

1%
ERP Implementation
Oct 15th, 2026
Wolters Kluwer enhances Genya Expert AI: automated bank reconciliation for Italian accounting firms.

Wolters Kluwer enhances Genya Expert AI: automated bank reconciliation for Italian accounting firms. Wolters Kluwer launches Genya Riconciliazione Estratti Conto on October 15, 2026: AI-powered bank statement reconciliation for Italian studi professionali. Impact analysis. Wolters Kluwer Tax & Accounting Italia announced on October 15, 2026 two new Expert AI capabilities in its Genya cloud suite for Italian accounting firms (studi professionali): a natural language conversational interface and Genya Riconciliazione Estratti Conto, an automated bank reconciliation module that interprets transactions and suggests invoice-to-supplier matches (ChannelTech.it, October 15, 2026). Both capabilities extend the group's Expert AI strategy, which combines generative, agentic, and domain-specific AI across its vertical product lines. Stocker en ligne A mature market held back by a persistent manual task. Italy's studi professionali market - accounting firms, tax advisors, and business consultants - is among Europe's most advanced in digital compliance. Since the mandatory e-invoicing requirement via the SDI system came into force in 2019, these firms have built operational expertise that few European markets can match. Yet bank reconciliation has remained one of the last major time-consuming manual tasks: line-by-line comparison of bank statements against accounting records, identification of unmatched transactions, and reclassification of ambiguous transaction descriptions. For a firm managing several SME clients, this is repetitive work that consumes accountant time on low-value-added tasks. Wolters Kluwer is drawing on more than ten years of AI investment for this release (ChannelTech.it). Adoption evidence already exists on the same platform: Genya Dichiarativi Expert AI, launched in March 2026, was adopted by approximately 2,500 studi professionali in its first 60 days, generating nearly 50,000 queries (ibid.). That figure signals genuine demand among Italian firms for AI capabilities embedded directly in their practice management tools. Practical impact for accounting firms and their SME clients. Two features, two distinct productivity gains. The conversational interface lets practitioners query their accounting data in natural language without leaving their workflow in Genya. Rather than navigating between screens to find a client balance or check a payment deadline, the professional asks a question and receives a contextualised answer. For a firm handling dozens of files simultaneously, this directly reduces navigation time on routine lookup tasks. Genya Riconciliazione Estratti Conto goes further: the module interprets bank transactions along with associated data (clients, suppliers, amounts, invoices, due dates) to automatically suggest matches within Genya. Sergio Liscia, VP and General Manager of Wolters Kluwer Tax & Accounting Italia, summarises the ambition: "AI becomes truly useful when it stops being perceived as a separate technology and integrates naturally into professionals' daily work" (ChannelTech.it). For a CFO or accounting manager processing bank statements in volume, the operational value is clear: automating transaction matching frees time for variance analysis, supplier dispute resolution, and higher-value advisory work. Human oversight remains necessary - the module proposes, the accountant validates. In the competitive studi professionali market, this announcement positions Wolters Kluwer against TeamSystem and Zucchetti, both of which have launched their own AI initiatives in this segment. Zucchetti, the national market leader with over 700,000 clients (zucchetti.it), and TeamSystem have invested heavily in their digital offerings. Differentiation now comes down to the depth of AI integration within existing business workflows, not the breadth of core functional coverage. What to watch. The real test will be matching quality in production. An automated reconciliation module only delivers operational value if the match rate is high enough to reduce manual work without introducing more errors to correct than it resolves. Maintaining the reference data corpus - suppliers, recurring transaction descriptions, chart of accounts - will be critical to long-term reliability. The coming weeks of production usage feedback, particularly from firms managing clients with complex banking flows, will be the true performance indicator. Choisir un ERP Never miss its ERP guides. Get expert insights to run a successful ERP project and avoid the costly pitfalls.

IT Digest
Oct 13th, 2026
Wolters Kluwer integrates conversational AI into Genya for professional services and smes.

Wolters Kluwer integrates conversational AI into Genya for professional services and smes. Wolters Kluwer Tax & Accounting announced multiple new AI functionalities in Genya, its cloud suite for Italian tax and accounting professionals, such as a new chat experience and automated bank statement reconciliation. Powered by Expert AI, the conversational interface allows professionals to query data, information and knowledge in natural language, and to receive clarifications, insights and contextual support directly within their workflow. Genya Bank Statement Reconciliation, also powered by Expert AI, allows the platform to automatically interpret bank transactions and related information, including customers, suppliers, amounts, invoices and due dates, and suggests potential matches. "Artificial intelligence becomes truly useful when it fades into the background as technology and integrates naturally into the way professionals work," said Sergio Liscia, Vice President & General Manager, Wolters Kluwer Tax & Accounting Europe Region South. "With Genya Expert AI, we are making it easier to access the firm's information, while keeping the professional firmly at the center of the decision-making process and reducing the operational steps involved in their daily activities." The launch of these new AI functionalities demonstrates what embedded AI looks like in practice: not a separate tool for individual tasks, but a capability built into day-to-day processes, freeing professionals to focus on higher-value advisory work. Part of a global Expert AI strategy These new capabilities expand the work already started with Genya Dichiarativi Expert AI, launched in March 2026, which allows professionals to query ministerial guidance in natural language while completing tax declarations, drawing exclusively on authoritative official sources rather than requiring them to search lengthy external documents. In its first 60 days, Genya Dichiarativi Expert AI was used by around 2,500 professional firms, generating almost 50,000 questions. Wolters Kluwer's Expert AI strategy is shaped by more than a decade of AI investment and innovation. It combines generative, agentic and domain-specific capabilities with deep expertise and close collaboration with customers and technology partners, helping professionals work faster and make smarter decisions based on trusted, verified content. Responsibility and final judgement always remain with the professional, consistent with Wolters Kluwer's responsible AI principles.

Yahoo Finance
Oct 8th, 2026
Suki launches "Ask" feature with Wolters Kluwer's UpToDate Expert AI for clinical decision support

Suki has launched Ask, a clinical decision support tool integrating Wolters Kluwer's UpToDate Expert AI API directly into clinical workflows. The feature is now available across Epic, Oracle Health, athenahealth, and MEDITECH platforms. Ask allows clinicians to use natural language or typed questions to access patient-specific information such as medications, allergies, vitals, and lab results without manually searching electronic health records. It also provides evidence-based clinical reasoning grounded in UpToDate's content, developed by over 7,600 physician authors and reviewers. Early evaluations showed clinician evaluators preferred patient-context-aware responses from UpToDate Expert AI 83% of the time compared with responses lacking patient context. The launch extends Suki's Ambient Clinical Intelligence platform beyond documentation to support clinical reasoning and operational tasks. Suki is backed by Venrock, First Round, Flare Capital Partners, March Capital, and Hedosophia.

Trade Show News
Oct 7th, 2026
Wolters Kluwer brings AI-powered drafting directly into the Libra legal workspace.

Wolters Kluwer brings AI-powered drafting directly into the Libra legal workspace. In addition to Libra's existing Word Add-in, Drafting in Libra gives customers the flexibility to choose the drafting environment that best suits their workflow, while automatically applying their firm's existing templates ALPHEN AAN DEN RIJN, Netherlands-(BUSINESS WIRE)-Wolters Kluwer Legal & Regulatory today announced the launch of Drafting, a major new capability within Libra by Wolters Kluwer, the company's legal AI workspace. Drafting enables legal professionals to create, edit, review, and collaborate on Word documents directly within the workspace, reducing the need to switch between separate applications throughout the drafting process. Together with Libra's existing Word Add-in, which is already widely used by legal professionals today, the new capability provides customers with a second, fully integrated way to draft their documents. Depending on their preferences and workflow, they can either remain within the Microsoft Word environment or work end-to-end in the Libra legal AI workspace. At the core of Drafting is the Libra Editor, a Word-style editing environment that enables users to work directly on legal documents while leveraging Libra's AI capabilities. Lawyers can draft new documents, revise existing content, collaborate with colleagues, manage tracked changes, leave comments, and conduct legal research without leaving the workspace. "We built Libra around a simple idea: meet lawyers where they are and support the way they already work," said Viktor von Essen, Co-Founder and CEO of Libra by Wolters Kluwer. "Our Word Add-in has already become an important part of many customers' daily workflows. With Drafting, we are extending that experience and bringing research, review and drafting together in a single integrated workspace. This enables legal professionals to automate more of the end-to-end process while staying firmly in control of the final outcome." A key differentiator of the new capability is its ability to work directly with Word documents and existing law firm templates. Firms can upload their Word templates, and Libra automatically recognizes, stores and applies their formatting to new documents, ensuring every draft aligns with the firm's house style without requiring manual reformatting. Working directly within a document, users can ask Libra to revise a specific clause, improve language, populate templates, or suggest alternative wording while keeping all changes visible and reviewable. Changes can be applied immediately or presented as suggestions that can be accepted or rejected, similar to Track Changes in Microsoft Word. In addition, the new feature integrates Libra's trusted legal research capabilities directly into the drafting workflow. Lawyers can research legal questions, access supporting sources, and apply findings to individual sections of a document without switching between tools or applications. The launch of Drafting represents a significant step in the continued evolution of Libra by Wolters Kluwer as an integrated and connected legal AI workspace. By bringing research, review and drafting together in a single workspace, Libra helps legal professionals move more efficiently from first question to final document while maintaining full transparency and oversight throughout the process. Looking ahead, it will be further enhanced with additional drafting capabilities, workflow automation, knowledge-driven document intelligence, and integrations with legal systems and document management environments. About Wolters Kluwer Wolters Kluwer (EURONEXT: WKL) is a global leader in information solutions, software and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. Business Wire, Inc. help its customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt (ADR) program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY). Contacts. Frederick Assmuth Director Communications & Branding Legal & Regulatory Wolters Kluwer [email protected] More News From Wolters Kluwer WARSAW, Poland-( BUSINESS WIRE )-Wolters Kluwer Legal & Regulatory announced the next phase of the integration between LEX, Poland's leading legal information system, and Libra by Wolters Kluwer, the company's legal AI workspace. Following the earlier integration of LEX trusted legal content into Libra, legal professionals can now also access selected Libra AI capabilities directly within their research workflow in LEX via the Libra LEX Add-in. "Legal professionals do not need another stand... ALPHEN AAN DEN RIJN, Netherlands-( BUSINESS WIRE )-Wolters Kluwer Legal & Regulatory today announced the integration of Libra AI workflows in monKEY, its research platform for tax professionals in Belgium. The add-in of Libra by Wolters Kluwer enables customers to directly access Libra's AI capabilities from the trusted research environment in monKEY, combining generative AI with tax research based on long-trusted expert content. "By integrating Libra into monKEY, Business Wire, Inc. is taking another impo... ALPHEN AAN DEN RIJN, Netherlands-( BUSINESS WIRE )-Wolters Kluwer Legal & Regulatory today announced the integration of Kluwer Law International content into Libra by Wolters Kluwer, its all-in-one legal AI workspace. Customers in 11 European countries can now access content from Kluwer Arbitration, Kluwer Competition Law and Kluwer IP Law directly within Libra, further expanding the platform's portfolio of trusted legal content and expert insight. The addition of Kluwer Law International c... Wolters Kluwer. Release Versions Frederick Assmuth Director Communications & Branding Legal & Regulatory Wolters Kluwer [email protected]

Corporate Compliance Insights
Oct 2nd, 2026
GRC business roundup: onboard, Descartes, wolters Kluwer, LogicGate, eventus & more.

GRC business roundup: onboard, Descartes, wolters Kluwer, LogicGate, eventus & more. The business of GRC is ever-expanding, GRC technology is one of the fastest-growing segments in enterprise software, and compliance professions are rapidly evolving. Here's the latest from across the industry. New products & platforms. OnBoard, a board management platform, unveiled AI Assist to allow directors, administrators and executives to ask for meeting data, review discussions and receive source-cited answers. Supply chain and logistics platform Descartes unveiled Descartes Datamyne, an AI agent that supplies global trade data by asking it questions. Wolters Kluwer, a compliance solutions platform, launched CT hCue Expert AI Document Extract and CT hCue Expert AI Document Create, adding AI-powered document intelligence and drafting capabilities to its hCue platform for legal, governance and compliance workflows. Email signature management solution provider Exclaimer launched accessibility controls, a collection of features designed to help ensure email signature templates meet WCAG 2.1 Level AA accessibility criteria. env zero, a cloud governance and infrastructure provider, announced EZ Control, an autonomous cloud control plane to help ensure cloud systems are running as expected. Risk intelligence provider Fivecast introduced OPENSCREEN, a due diligence platform combining traditional screening data with social media and internet information for more thoroughly sourced risk reports. Personnel. GRC platform LogicGate named Mike Zinne as chief customer officer and Ram Venkat SVP of product. ThetaRay, a financial crime compliance infrastructure provider, appointed Laure Richmond as chief financial officer. Tangos AI, an autonomous investigation platform for financial crime, risk and compliance, appointed Oonagh van den Berg as chief evangelist. Financial services compliance management software provider MCO (MyComplianceOffice), appointed John Schobel as president. Partnerships & integrations. Eventus, a provider of trade surveillance and financial risk solutions, announced that sports betting and fantasy company Underdog is using its Validus platform for trade surveillance across its contract market. Milliman, a risk, actuarial and technology consulting firm, partnered with AI assurance platform Monitaur as part of Milliman's Strategic Alliance and Ecosystem Program to allow its consultants to build on Monitaur's platform while Monitaur's customers can have their AI systems reviewed by Milliman. LeapXpert, a governed messaging platform, partnered with Carahsoft to serve as its master government aggregator so government agencies can buy LeapXpert and keep using the messaging apps while every conversation is captured and governed. Fieldguide, an AI-powered audit and advisory provider, announced that accounting firm Crowe BGK selected Fieldguide as its AI transformation partner and CPA Canada will embed its trusted professional engagement guide forms throughout the Fieldguide platform. LoanPro, a lending and credit platform, partnered with operational risks and compliance provider Spring Labs to embed AI on its lending platform to analyze customer calls, emails and chats and to automate the complaints and disputes. SignWell, an eSignature platform, announced the completion of its fifth consecutive SOC 2 Type II audit. Global cybersecurity and AI organization EC-Council released ADG 2.0, the second version of its Adopt, Defend, Govern framework for AI governance and is offering the framework and its crosswalks to more than 90 regulations and standards free to any government, regulator or standards body in the world.