Regional Performance Coach

About KB Home

KB Home is one of America's largest and most trusted homebuilders, with nearly 700,000 quality-homes built over our more than 65-year history. Operating across 21 divisions in 9 states, we don’t just build houses we create places where families can make a lifetime of memories. At KB Home, our foundation is our people. We foster genuine relationships with our customers throughout their homebuying journey, while our employees bring passion and purpose to work every day. Our shared culture of customer obsession drives our mission to make homeownership attainable for all.

The Opportunity

The Regional Performance Coach will work closely with the Director of National Sales Training, National VP of Sales, and the division sales leadership teams in the assigned region to execute the KB Home Sales FasTrac training, with a focus on newly hired Sales Representatives.  Through the analysis of performance metrics, mystery shop results, and other sales effectiveness data, this leader identifies skill gaps, training opportunities, and performance trends, implementing targeted coaching and development solutions to enhance the capabilities and results of Sales Counselors across the assigned region.

Key Responsibilities

• Sales Training (FasTrac)
  • Deliver sales curriculum training for complete execution of FasTrac training.
  • Ensure 100% completion of the monthly sales training modules and classes. Ensure graduates are proficient and ready to execute all sales responsibilities in line with the KBnxt business model when they return to their assigned communities.
  • Arrange for sales “experts” to participate in the training events.
  • Conduct quarterly follow-up team calls with class participants for one (1) year after graduation.
  • Responsible executing the 90-day post training program.
  • Oversee the sales training calendar and make adjustments when needed.
• Ongoing Training
  • Conduct field coaching on structured selling, C3, and CSI through one-on-one or group training as needed to monitor and measure for success and make adjustments if necessary.
• Online Sales Team Training
  • Provide coaching/guidance for online sales teams in assigned region.
  • Ensure consistency in “internet sales” processes and share best practices for the assigned region.
• Mystery Shops
  • Work with sales leaders to obtain and evaluate mystery shop scores for recent FasTrac graduates (30-60 days post-graduation).
  • Conduct turbo-training sessions on these results to motivate different and/or improved future performance.

What You Bring

• Bachelor’s degree or equivalent combination of education and experience.
• 3-5 years New Home Sales Experience
• Proven experience delivering training and one-on-one coaching sessions
• Strong experience in delivering high-quality sales training programs.
• Understanding of new home sales or real estate market and industry trends
• Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
• Ability to connect with people to develop and maintain professional relationships
• Action oriented, with the drive to push sales to successful closure
• Proven ability of being customer centric by seeking solutions from the customer’s perspective
• Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
• Proven ability to lead and execute effective training sessions or conduct strong oral presentations
• Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate
• Makes quick and accurate decisions based heavily on facts, data and/or metrics
• Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook.
• Proficient in CRM systems like Dynamics and/or Salesforce.

Requirements

• Regional travel required 65% of the time.
• Work 8-hour days with flexibility for additional work when necessary.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
• Ability to stand or sit for extended periods
• Ability to move about work location
• Ability to drive/travel as needed
• Ability to walk up and down stairs
• Ability to observe details at close range and communicate information so others will understand
• Ability to transport and move up to 20 lbs and move as needed
• Periodically works in outdoor weather conditions
• Conduct business in a professional and ethical manner to potential buyers, trade partners, and coworkers to reinforce goodwill and profitability for the company
• Position located in the division office (#LI-Onsite)

Compensation Details and Benefits

KB Home offers a competitive base pay.  Other rewards may include bonuses or role-specific awards. KB Home provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, sick time and vacation.

Base Pay Rate

The KB Home Difference

Join us and become part of a team where innovation, sustainability, and an unwavering commitment to customer satisfaction drive everything we do — and where people truly matter.

As a KB Home team member, you’ll experience:

• A culture defined by customer obsession and collaboration.• The satisfaction of helping families achieve their dream of homeownership.• Opportunities for growth and development within a nationally recognized company.

Visit our career site to learn more about working at KB Home and joining our team.

KB Home wants prospective employees to protect themselves from fraudulent activity. Legitimate communication will only come from email addresses ending in @kbhome.com or through our applicant tracking system, iCIMS, using @icims.com or @talent.icims.com domains.

KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. 

KB Home is an Equal Opportunity Employer