Customer Success Manager

What’s the Opportunity

DoneDeal.ie is Ireland's largest online car marketplace, with over 2.2 million monthly users across our website and apps and 90% of all car dealerships in Ireland advertising on our platform. We’re driven by the opportunity to enhance the buying and selling experience so if you’re excited to do impactful work that reaches hundreds of thousands of people daily, this could be the perfect role for you.

We're looking for a Customer Success Manager to join the Dealer Success team at DoneDeal. You'll look after relationships with a portfolio of high value motor dealers, making sure they get real value from their DoneDeal subscription and our full suite of products, and that they stay and grow with us.

You'll work alongside Account Managers, Sales, Product and Engineering, so being organised, responsive and proactive matters. You'll combine proactive, relationship-led account management with being a go-to person for dealer queries and technical issues.

How you’ll Create with Impact

• Supporting long-term relationships with a portfolio of motor dealer accounts, becoming a trusted partner for decision makers of those locations

• Conducting proactive account reviews and calls to understand each dealer's goals and show them how to get more from their DoneDeal products

• Spotting high-risk and high-value accounts early, and acting on NPS feedback to protect retention and uncover growth

• Partnering with Account Managers to drive retention, loyalty, upsell and repeat business

• Onboarding dealers and demo features so they use their products with confidence

• Handling queries by phone, chat and email, and troubleshooting technical issues such as feeds and dealer websites

• Logging genuine bugs and product issues and follow them through for your dealers

• Bringing honest dealer feedback to Sales, Product and Engineering to shape what we build

• Keeping Salesforce and dealer data accurate and up to date

• Leading process improvements and contribute to Dealer Success OKRs

• Champion Dealerhub as the best-in-class stock uploader, helping dealers list faster and keep their stock accurate