Continuum Resource Network

Technical staffing for EOR and MSP

Operations Support Specialist 2 - Readiness & Response

Vehicle Operation & DeliveryConfirmed live in the last 24 hours

Full-timeMiami, FL, USANo salary listedIn-person

About the Job

Requirements

Strictly adhere to all safety protocols and consistently use required personal protective equipment.
Pass a background check, motor vehicle record check, and drug screen, and comply with the Substance Abuse Policy.
Have 2–4 years of work experience in a fast-paced environment combining logistics with customer service, such as hospitality, aviation ground operations, emergency response, or fleet management.
Demonstrate the ability to execute complex procedures accurately while maintaining a customer-first sense of urgency.
Be comfortable using terminal commands, mobile devices, laptops, and remote operation interfaces such as Rovebot to manage vehicle states and report anomalies.
Possess a valid driver’s license and a clean driving record.
Be able to lift up to 50 pounds and stand, walk, push, pull, squat, bend, and reach during shifts in workshop and public-road environments.
Demonstrate the ability to maintain a calm, professional demeanor during high-pressure situations or unexpected disruptions on public roads.
Wear safety boots that conform to ASTM F2412/F2413 requirements.

Responsibilities

Perform detailed pre-service and post-service readiness checks, including mechanical inspections, sensor verification, and required data-processing procedures.
Respond to in-field vehicle incidents and coordinate safe recovery, repositioning, extraction, loading, and unloading activities.
Operate autonomous vehicles using approved remote input tools to support recovery, repositioning, and movement through complex environments.
Assist riders during recovery events by supporting safe vehicle entry and exit, providing clear updates, and maintaining a professional customer experience.
Support riders and the public at pick-up and drop-off locations by answering questions and providing light concierge assistance.
Use terminal commands, internal applications, and diagnostic tools to troubleshoot system blockers, power cycle hardware, and flash vehicle firmware.
Maintain vehicle cleanliness and passenger readiness through interior and exterior detailing.
Manage vehicle charging activities and help maintain charging and service infrastructure.
Support vehicle movement and storage across multiple sites.
Assist with new market launches, including vehicle deployment, site organization, and readiness inspections.
Track and replenish cleaning supplies, passenger amenities, minor hardware, and other fleet consumables.
Document incidents, technical issues, recovery activities, and vehicle status updates accurately and in real time.
Support both service fleet and test fleet operations as business needs require.
Follow all safety procedures and use required personal protective equipment.

Desired Qualifications

Experience with precision driving in high-traffic urban environments.

Operations Support Specialist II (Readiness & Response)

Continuum Resource Network · Miami, United States · — · Posted 2026-08-10

Workplace: on_site

Department: Zoox

Description

We are helping an on-demand, autonomous ride-hailing company hire Readiness and Response Operators to support vehicle readiness, field response, and fleet operations for its public-facing autonomous vehicle service.

In this role, you'll prepare vehicles for daily service, respond to on-road recovery events, support riders, troubleshoot technical issues, and help maintain fleet safety, quality, and uptime. You'll also support vehicle logistics, remote vehicle movement, and new market launch activities as needed.

The ideal candidate is safety-focused, technically capable, and comfortable working in fast-paced field environments. You remain calm under pressure, follow detailed procedures accurately, and provide professional support to riders and cross-functional teams.

Training Schedule (First 8 Weeks)

AM Shift: Monday - Friday, 7:30 AM - 3:30 PM

Available Shifts (After Training) - 1st Shift: 6:00 AM - 2:30 PM - 2nd Shift: 2:00 PM - 10:00 PM - 3rd Shift: 10:00 PM - 6:30 AM

As a Readiness and Response Operator - 2, you'll:

Perform detailed pre-service and post-service readiness checks, including mechanical inspections, sensor verification, and required data-processing procedures.
Respond to in-field vehicle incidents and coordinate safe recovery, repositioning, extraction, loading, and unloading activities.
Operate autonomous vehicles using approved remote input tools to support recovery, repositioning, and movement through complex environments.
Assist riders during recovery events by supporting safe vehicle entry and exit, providing clear updates, and maintaining a professional customer experience.
Support riders and the public at pick-up and drop-off locations by answering questions and providing light concierge assistance.
Use terminal commands, internal applications, and diagnostic tools to troubleshoot system blockers, power cycle hardware, and flash vehicle firmware.
Maintain vehicle cleanliness and passenger readiness through interior and exterior detailing.
Manage vehicle charging activities and help maintain charging and service infrastructure.
Support vehicle movement and storage across multiple sites.
Assist with new market launches, including vehicle deployment, site organization, and readiness inspections.
Track and replenish cleaning supplies, passenger amenities, minor hardware, and other fleet consumables.
Document incidents, technical issues, recovery activities, and vehicle status updates accurately and in real time.
Support both service fleet and test fleet operations as business needs require.
Follow all safety procedures and use required personal protective equipment.

Requirements

Requirements:

Strict adherence to all safety protocols and the consistent use of required PPE.
Compliance: Must pass a background check, MVR (Motor Vehicle Record) check, and drug screen.
Must comply with the Substance Abuse Policy.
Experience: 2–4 years of work experience in a fast-paced environment that blends logistics with customer service (e.g., hospitality, aviation ground ops, emergency response, or fleet management).
Execution: Proven ability to execute complex procedures with a high degree of accuracy and a "customer-first" sense of urgency.
Technical Aptitude: Comfort using terminal commands, mobile devices, laptops, and remote operation interfaces (Rovebot) to manage vehicle states and report anomalies.
Driving: Must possess a valid driver’s license with a clean/excellent driving record. Experience with precision driving in high-traffic urban environments is a plus.
Physicality: Ability to lift up to 50 pounds; ability to stand, walk, push, pull, squat, bend, and reach during shifts in both a workshop and public road environment.
Composure: Proven track record of maintaining a calm, professional demeanor during high-pressure situations or unexpected disruptions on public roads. T
his role will require safety boots that conform to ASTM F2412 / F2413 requirements.

Benefits

Pre-tax commuter benefits
Employer-subsidized healthcare benefits
Flexible Spending Account for healthcare-related costs
Employer covers all costs for short- and long-term disability and life insurance
401k package
PTO and Sick Days

Apply

Apply at Continuum Resource Network

About the Company

Continuum Resource Network

Technical staffing for EOR and MSP

Continuum Resource Network specializes in niche technical staffing in Manufacturing Engineering, AI, and Software Development. It serves Employer of Record (EOR) and MSP clients by providing high-volume recruitment, offering full-time contingency placements and contract staff augmentation, with recruiters focused on a single discipline and augmented by AI for broader talent reach while preserving personal interaction with clients and candidates. Its approach combines disciplined expertise, transparent communication, and agile support to deliver matches for roles like Autonomous Vehicle Operator, Software Engineer, and Systems Engineer. The goal is to provide scalable, reliable staffing for emerging technologies and project-based or long-term needs, differentiating from general firms through discipline-specific focus and a personal, transparent service model.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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