Conference and Events Operations Supervisor

Job Description

You will be:

• Assisting in organising and controlling the day-to-day operations of our large-volume, award-winning conference and catering facilities
• Delivering smooth, efficient and courteous service to guests throughout all functions
• Maintaining clear, consistent and up-to-date communication to ensure all relevant departments understand their responsibilities in relation to daily function activities
• Liaising closely with the culinary team to coordinate the day's activities
• Supervising, and assisting with the training and development of our ambassadors
• Contributing to the banquets leadership team and helping to drive team engagement

Qualifications

• Previous experience within a hotel events, banquets or conference and events team is highly desirable
• Strong working knowledge of banquets, functions and events service styles and standards
• A genuine passion for service excellence, with a strong desire to continually learn and grow
• Excellent organisational, time-management and communication skills
• A strong guest-focused mindset with a commitment to delivering memorable experiences
• Meticulous attention to detail
• Flexibility to work a variety of shifts, including early mornings, evenings and weekends, in line with a rotating roster
• Current RSA (Responsible Service of Alcohol) certification is essential

Additional Information

We value our people and offer:

• Global discounts on accommodation, dining, bars and more across Accor hotels and partner venues worldwide
• Generous leave entitlements, including birthday leave, exam leave and up to 12 weeks parental leave
• 30% dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
• Ongoing learning, development and career progression opportunities.
• Laundered uniforms, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
• A complimentary hotel stay package each work anniversary
• 24/7 Employee Assistance Program for confidential wellbeing support

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full working rights in Australia are required for this role.