Product Operations Manager @ Credible

Who is Credible?

We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance.

We’re challenging the status quo by giving power to the consumer. We believe in a world where ‘ethical’, ‘lending’, and ‘insurance’ can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible.

We believe researching and buying loans or insurance shouldn’t be confusing or complex, so we’ve focused on simplicity. We’ve created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear.

About the role

Credible is looking for a user-centric, data-driven, results-oriented Product Operations Manager to join our team to help us build a best-in-class experience for our Operations and Compliance orgs. This is a great opportunity for you to join a growth-stage company and play a critical role in scaling our marketplace.

Essential Duties and Responsibilities:

Own and execute important aspects of the roadmap for building a best-in-class operations experience, positioning Credible as a highly efficient and scalable financial marketplace
Work with our operations team to systematically identify and prioritize opportunities to improve operational efficiency through development of internal tools and technology
Balance delivering short-term improvements to existing tools with driving the development of long-term revenue generating priorities
Focus on workflow and backend improvements to increase operational efficiency and drive conversion
Collaborate with our cross-vertical Product Management team to ensure rigorous systems design and balance UX with operations and systems needs
Work with our lending partners to continuously optimize our marketplace integrations
Translate technical requirements from engineers or 3rd party APIs into digestible product workflows that can be leveraged during the design process
Develop testing strategies and think through edge case scenarios for all features

What you will bring to the position:

Exceptional problem solving and communication skills
Strong project management skills, and ability to own a roadmap end-to-end
Ability to use research, data, experience, and product instincts to identify the most impactful areas
Ability to understand how elements of complex systems interact and work collaboratively with engineers to evaluate cost/benefit tradeoffs of different approaches

Education and/or Experience:

3+ years of experience in Product Management or Product Operations working on consumer Internet or SaaS products, with a focus on internal or external customer experience
Bachelor’s or Master’s Degree
Experience with at least one of the following:

Loan origination software
Developing tools to manage complex customer or operational workflows
Experience working closely with product designers, managers and/or technical teams, such as software engineers, from concept through to execution

Experience working with internal stakeholders such as customer support and operations teams is ideal

Nice to have:

Passion for creating exceptional user experiences that address real user needs
Strong problem solving skills with an ability to simplify the complex
Love optimizing workflows and processes; constantly looking for better ways to do things
Thrive on collaboration with other teams to accomplish shared goals
Resourceful and mindful; you move fast but don’t break things
Possess a build-measure-learn iterative mindset

Credible is open to hiring candidates in the following locations: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, South Carolina, Texas, Tennessee, Utah, Virginia, Washington

Pursuant to state and local pay disclosure requirements, the pay ranges for this role, with final offer amount dependent on education, skills, experience, and location, are listed below. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents.

View more details about Credible Benefits

For high cost of labor markets such as but not limited to New York City and San Francisco:

$111,600—$114,000 USD

For all other US locations:

$93,000—$95,000 USD

Why work at Credible?

We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance.

We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Compensation Overview

About the role

6 month growth

1 year growth

2 year growth

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