Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

Order Management - Customer Service, Manager 

Leeds (LS15) / Hybrid - Tues/Wed/Thurs in office 

The Order Management - Customer Service Manager will play a pivotal role in ensuring the seamless execution of the order-to-cash process for retail accounts throughout the UK and the EU. This individual will provide strategic leadership and guidance to the Retail Logistics team, fostering strong relationships with internal stakeholders and key retail partners. Furthermore, serving as the Operations Oracle super user, this role will lead initiatives stemming from system implementation, driving efficiency and effectiveness throughout the organization.

Here are some of the EXCITING things you’ll get to do:

• Lead and support Retail Logistics Coordinators and Team Leaders
• Coach and develop team for improved performance and accountability
• Implement best practices for smooth retail logistics operations
• Monitor key performance indicators for enhanced customer experience and continuous improvement
• Collaborate with cross-functional teams to resolve order process issues
• Analyze operations for recommendations on improvement
• Act as Oracle ERP business lead for system enhancement
• Collaborate with IT and operations for testing new solutions
• Provide technical support and training
• Identify and implement strategic solutions for process inefficiencies

Here are some of the things you’ll bring:

• Excellent leadership and motivational skills.
• Proven track record of leading teams in an operations context and work in a fast-paced environment.
• Strong analytics and problem-solving skills.
• Proven ability to develop innovative solutions for increased productivity.
• Results oriented, focused on the outcome for the team and the company.
• Strong interpersonal skills-able to effectively influence and lead others.
• Excellent communication skills both written and verbal.
• Highly collaborative with the ability to engage and lead meetings and interact with different departments throughout the organization.
• Capable of setting and managing multiple priorities in parallel and delegate task.

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