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Kaiser Permanente

Integrated healthcare provider and payer platform

Physician Scheduling Clerk - Bilingual

Scheduling & Travel CoordinationPosted on Nov 11
Full-timeBellflower, CA, USANo salary listedIn-person

About the Job

Requirements

  • At least two years of recent direct experience demonstrating computer literacy.
  • At least two years of recent experience using a computerized appointment system, or equivalent experience.
  • Ability to understand and communicate effectively and diplomatically with personnel at all levels.
  • Ability to adapt to frequent schedule changes and modifications to provider schedules.
  • Ability to perform multiple tasks in a heavy-workload environment.
  • Master scheduling experience.
  • Physician payroll experience.
  • Ability to meet scheduling deadlines.
  • General knowledge of organizational procedures and the ability to apply them to various situations.
  • Bilingual English/Spanish proficiency at Level I is required.
  • Must pass or have passed the bilingual test within the last 12 months, or be active in the QBS program.

Responsibilities

  • Ensure efficient operation of medical-office schedules, hospital call rotations, and special-procedure or operating-room assignments for primary-care departments across more than 10 service-area locations.
  • Coordinate physician and physician-extender schedules, and initiate, prepare, and implement monthly provider schedules for various departments.
  • Enter data into the regional CARE System and distribute provider master schedules to providers, medical-office administration, and ancillary support services such as Surgery Scheduling.
  • Coordinate departmental master-schedule changes and ensure schedules are accurate, complete, and timely, subject to approval by Module Coordinators or Chiefs of Service.
  • Calculate worked and non-worked physician hours twice monthly, compile each physician's twice-monthly payroll, complete a Regional Positive Time Report for each physician, and enter physician payroll data into the Regional Physician Payroll System.
  • Coordinate physician and physician-extender monthly medical-office schedules, hospital call rotations, and special-procedure or operating-room assignments to meet patient and provider access needs.
  • Make schedule changes while maintaining appointment levels, develop checks and balances to ensure changes are correct, and immediately notify affected departments.
  • Monitor and follow up on schedule changes assigned to appointment personnel.
  • Maintain equitable departmental call schedules and prepare holiday physician call schedules with equitable rotations.
  • Follow area and departmental policies and procedures while keeping schedules functioning smoothly.
  • Coordinate with each department chief to develop provider master schedules three months before activating them in the Regional CARE System.
  • Follow Physician Scheduling policies and procedures when developing and maintaining provider profiles.
  • Confirm physician time against master schedules and actual CARE appointment schedules; accurately record physician payroll information on Regional Positive Time Reports and report direct and indirect physician hours through the regional payroll system.
  • Independently prepare and maintain medical-office schedules, hospital call rotations, and special-procedure or operating-room assignments for multiple physicians and physician-extenders, and distribute schedules according to established procedures.
  • Implement schedule changes and coordinate provider absences and time-off requests to ensure adequate coverage for all medical areas.
  • Follow up with appointment personnel to ensure schedule changes are completed accurately and on time, and notify appropriate medical-office and hospital personnel when changes occur.
  • Enter or oversee entry of provider master schedules into the Regional CARE System and update data as required by Physician Scheduling procedures.
  • Ensure physicians and physician-extenders arrange their own medical-office and hospital call coverage when absent, in accordance with departmental policies and procedures.
  • Develop schedules and profiles for new physicians and physician-extenders according to departmental policies established by the Chief of Service.
  • Calculate physician worked and non-worked hours on Positive Time Reports and prepare and distribute physicians' copies twice monthly.
  • Monitor and control physician overtime, obtain appropriate authorization for call-backs, and ensure appropriate use of indirect non-worked and worked time.
  • Review and maintain personal-data listings for per diem physicians, ensuring telephone numbers and addresses are accurate.
  • Orient new providers to the Physician Scheduling role and its responsibilities.
  • Establish and maintain departmental files and records, ensuring accuracy and confidentiality.
  • Collect, prepare, and distribute statistical data as required.
  • Compose and type interoffice memorandums as required.
  • Perform other duties as required.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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