General Manager
No salary listed
Junior
Bachelor's, Associate's
Hermitage, Nashville, TN, USA
In Person
Business & Strategy
About the job
Requirements
- A high school diploma is required.
- At least two years of experience as a manager or supervisor of a team in a restaurant or similar retail customer service business.
- A valid driver's license and proof of adequate car insurance are required.
- Basic computer knowledge, including Microsoft Word, Excel, and general point-of-sale functionality, is required.
- Experience with OSHA, EEOC, and other federal and state laws and local statutes is required.
- ServSafe Certification is required.
- The role requires working a minimum of 45 hours per week, including a mix of daytime and nighttime shifts and at least one weekend per month; holidays or special events may also be required.
- The role requires frequent exposure to high temperatures and extreme cold, frequent contact with water and sanitation solutions, and contact with produce, dairy, and allergen-related items.
- The role requires working safely in a noisy area and maintaining a store office space.
- The role requires the ability to audit and inspect store sites by walking properties, bending, stretching, squatting, and kneeling; standing for up to eight hours; lifting up to 50 pounds and using assistance when available; and sitting for extended periods while working at a desk and computer.
Responsibilities
- Create and implement a strategy for recruiting, sourcing, and onboarding team members who align with the mission and have a passion for service.
- Guide and complete the orientation process for new team members.
- Plan and organize shifts to accommodate the needs of team members and guests.
- Delegate tasks to support successful store operations.
- Schedule, communicate, and execute training sessions to prepare team members while minimizing disruption to the guest experience.
- Identify knowledge and skill gaps in new team members and customize training programs to address them.
- Support team members' career progression by identifying potential career paths, providing mentorship, and facilitating internal mobility.
- Ensure the store has a certified trainer to facilitate training for new team members.
- Use operational tools, including P&L statements, daily checklists, cash and deposit logs, and Data Central scheduling and inventory management tools, to achieve operational excellence.
- Ensure compliance with food safety guidelines and maintain store appearance and cleanliness in accordance with brand standards.
- Share key information about the daily plan so Team Captains can run effective shifts.
- Manage store cash activities and validate and reconcile cash and time logs to identify accuracy and coaching opportunities.
- Review the store environment and key performance indicators to identify problems, concerns, and opportunities for improvement, and adjust accordingly.
- Develop local store marketing plans supporting brand initiatives, including community outreach through marketing and special events.
- Establish a weekly inventory plan and maintain inventory flow using point-of-use, front stock, back stock, and replenishment signals.
- Ensure the store is set and maintained to expectations and adjusted to store-specific needs using pars and plan-o-grams.
- Lead the team by setting clear performance expectations, providing regular feedback and coaching, and conducting progress reports and reviews.
- Recognize and reinforce individual and team accomplishments using existing tools and programs, and develop other effective recognition methods.
- Own, promote, and drive implementation of company guidelines through action planning and motivating the team to meet standards aligned with the brand vision.
- Drive cross-departmental collaboration initiatives to streamline processes and improve communication.
- Recruit, interview, hire, and train individual-contributor staff in the department.
- Oversee the team's daily workflow.
- Provide constructive and timely performance evaluations.
- Handle discipline and termination of team members in accordance with company policy.
- Travel less than 10% of the time.
Desired Qualifications
- An associate or bachelor's degree in business, hospitality management, or a similar field is preferred.
- A personal passion for health and fitness is a plus.
About the company
Smoothie King is a Dallas-based company that runs smoothie bars and nutritional lifestyle centers, primarily through franchised locations. It offers made-to-order smoothies and other healthy drinks from its stores, with a focus on customized blends that fit individual nutrition goals. The product works by customers choosing base smoothies and add-ins to align with personal wellness targets, enabling tailored nutrition at each visit. The company differentiates itself from competitors with its long-standing leadership in the category, a widespread franchised network (over 1,000 stores in 34 states and select countries), and a proven track record (ranking as the #1 smoothie franchise on Entrepreneur’s Franchise 500 list for many years). Its goal is to help people find their purpose through nutritious beverages and lifestyle guidance, while expanding its franchise footprint and continuing to grow its community of customers and franchisees.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Dallas, Texas
Founded
1973
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Simplify's Take
What believers are saying
- July 2026 same-store sales rose 9% after Chicken Flatbreads launched in June.
- Q2 2026 added 19 stores and 32 commitments, including New York and Midwest expansion.
- Main Post Partners’ 2025 minority investment and 2026 oven rollout funded food-platform growth.
What critics are saying
- Queens SK LLC sued Smoothie King in July 2026, signaling franchisee conflict and enforcement drag.
- NLRB’s August 2026 SKBAR order and April 2026 Cordon TCPA case expand legal exposure.
- Tropical Smoothie Cafe’s faster 1,800-unit scale and Blackstone backing threaten Smoothie King’s growth share.
What makes Smoothie King unique
- Protein-first menu design, including GLP-1 and high-protein lines, anchors Smoothie King’s brand.
- September 2026 AI strategy automates back-office tasks while preserving drive-thru and in-store hospitality.
- Private ownership and 1,250-plus franchised units support rapid menu rollout and localized expansion.
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Benefits
- Flexible Work Hours
- Gym Membership