Principal Claims Investigator

·Coordinate necessary investigative techniques and resources, such as fieldwork through internal or external field resources, cognitive interviews, etc., ensuring quality is accurate, timely, and appropriate on all cases

·Gathering facts on issues in question through open-ended interviews and statement taking of witnesses, claimants, and other relevant witnesses.

·Obtaining and preserving physical and documentary evidence to support investigations.

·Preparing objective and concise written reports of investigations as necessary.

·Accurately identify and record all financial impacts for cases worked in the case management system.

·Identifying, creating, and completing fraud training for various lines of business supported by AIG.

·Completing targeted claims reviews for all lines of business within AIG domestically as assigned.

·Establish and maintain professional working relationships with insured parties, lawyers, corporateemployees, vendors, police, and relevant fraud bodies.

·Testify and presenting evidence at administrative and criminal court proceedings as required

·Assist team on ad hoc duties, projects and other assignments delegated by Managers/ Leaders e.g. recovery

Additionally, you will be expected to:

·Collaborate with legal and compliance teams to ensure investigations adhere to regulations and company policies.

·Provide analytical insights into fraud trends to improve future investigations and fraud mitigation strategies.

·Actively participate in professional development to enhance investigative skills and methodologies.

·Contribute to the continuous improvement of investigation processes and standards within the organization.

·Leverage emerging technologies and tools to enhance investigative capabilities, including data analytics, artificial intelligence, and advanced fraud detection systems.

·Support the execution of the Fraud Transformation Strategy to ensure key deliverables and business objectives are tailored for the respective countries

·Stay updated on technological advancements relevant to fraud investigations, ensuring the adoption of innovative solutions that improve efficiency and effectivenes

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

CL - ClaimsAIG-Metropolitana Cia. de Seguros y Reaseguros del Ecuador S.A.