Senior DevOps Engineer

Company Overview: Comprehensive practice management solutions for the elective medical industry are essential for improving efficiency, and the client-centric culture of the PatientNow team is well-poised to continue delivering solutions that allow our customers to spend more time where they want to, with their patients. With our expanding line of products, we demonstrate our commitment to delivering purpose-built technology to medical aesthetics and wellness service providers in our ever evolving market. PatientNow continues to see Med Spa business growth, in addition to expansion in the areas of nutrition, weight loss and hormone replacement. PatientNow’s goal is to be the elective medical industry’s most trusted and intuitive practice management solution— fueled by innovation, integration, and strategic partnerships, delivered by a team with unrivaled grit.

Vision - Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission - PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values –

• Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
• Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
• Be Authentic - By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary: The Senior DevOps Engineer will, under the guidance of the Sr. Director of DevSecOps, lead the establishment, standardization, and optimization of DevOps practices across the organization. Serving as the subject matter expert (SME), this role focuses on implementing scalable, automated frameworks for Continuous Integration (CI), Continuous Delivery (CDE), and Continuous Deployment (CD). The Senior DevOps Engineer will collaborate with distributed technical teams to deliver secure, observable, and resilient systems within a modern AWS ecosystem. In addition to managing CI/CD pipelines and infrastructure-as-code (IaC) practices, this role will drive automation of database deployments and establish robust monitoring and observability solutions using tools like Datadog and AWS-native services.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and implement standardized enterprise-level frameworks for Continuous Integration (CI), Continuous Delivery (CDE), and Continuous Deployment (CD), enabling efficient and automated software delivery.
• Lead initiatives to establish and mature the organization's DevOps practices, creating scalable and efficient environment management across all functional areas.
• Provide expertise in DevOps strategies and industry best practices, ensuring alignment with evolving engineering disciplines and technologies.
• Serve as the subject matter expert across the DevOps ecosystem, covering source control, containerization, orchestration, observability (including application and server monitoring), configuration management, CI/CD pipelines, and artifact management.
• Define and manage source control strategies, including branching methodologies and policies, across multi-repository and mono-repository environments.
• Establish and maintain observability and monitoring frameworks using tools such as Datadog and AWS-native services (e.g., CloudWatch, X-Ray), enabling real-time visibility, performance tracking, and proactive incident response across all environments.
• Collaborate closely with software engineering teams to design and implement secure, scalable, and highly available systems.
• Integrate automated unit, performance, and security testing into pipelines, ensuring compliance with regulatory and security requirements.
• Architect, develop, and maintain infrastructure to support consistent provisioning and configuration 1
• of development, test, and production environments, prioritizing robustness, stability, and security.
• Analyze and optimize deployment and operational environments, driving initiatives to reduce failure rates and troubleshooting issues across the infrastructure stack.
• Foster partnerships with internal teams, including Software Engineering, Quality Assurance, Product Management, Cybersecurity, and IT Infrastructure, to align DevOps initiatives with organizational objectives.
• Champion infrastructure-as-code (IaC) principles to manage and automate cloud-based infrastructure, leveraging Terraform and/or AWS-native services such as CloudFormation & CDK.
• Continuously evaluate and optimize deployment pipelines for efficiency, scalability, and cost-effectiveness within the AWS ecosystem.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Education/Experience:

• Bachelor’s degree in Computer Science, Engineering, or a related field is preferred; equivalent professional background will also be considered.
• 8+ years supporting software development teams in distributed environments, combining hands-on development, infrastructure management, and cross-functional team collaboration.
• Deep knowledge of Continuous Integration (CI) and Continuous Delivery/Deployment (CDE/CD) automation frameworks.
• Strong track record of managing AWS cloud infrastructure, with emphasis on architecture, engineering, and operational support.
• Proven ability to automate deployments for technologies including .NET/.NET Core, Java, Node.js, Angular, React, C#, and database schema packages.
• Skilled in scripting with Bash, Python, PowerShell, YAML, JSON, Go, Ruby, or Perl for automation and tooling integration. 2
• Proficient with core DevOps platforms and tools such as GitHub, Terraform, Artifactory, NuGet, NPM, Docker, Ansible/Chef/Puppet, and Jira.
• Adept at using cloud APIs to streamline provisioning, accelerate deployments, and optimize performance.
• Familiar with administering and troubleshooting Linux-based systems (e.g., RedHat, Ubuntu, Fedora).
• Well-versed in observability and monitoring using tools like Datadog, AWS CloudWatch, and other APM/logging solutions.
• Demonstrated capability across key DevOps domains: Infrastructure as Code (IaC), Package Management, System Administration/Networking, Cloud Architecture, Application Security, and Cybersecurity.
• Analytical and solution-oriented, with a strong sense of ownership and proactive problem-solving.
• Excellent communication and interpersonal skills, with the ability to build strong, collaborative relationships across teams.
• Highly organized and capable of managing multiple priorities in fast-paced, deadline-driven environments.
• Team-focused with a commitment to shared success in dynamic engineering settings

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods.

Note: PatientNow jobs are listed on our careers page patientnow.com/careers and select job boards. We will never ask for payment or sensitive info. Official emails come from @patientnow.com or [email protected]