Data Operations Senior Analyst
Athena Health
Data Operations Senior Analyst
Athena Health
Cloud-based EHR, RCM, patient engagement
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The Platform Operations Senior Analyst supports platform operations products and services within the Data Operations team in the Product Optimization organization at athenahealth. This role is responsible for responding to internal and external stakeholders, troubleshooting complex issues, executing defined product deliverables, and providing timely resolutions.
The role is well suited for someone who enjoys helping customers, solving problems, and improving support workflows. It requires strong attention to detail, the ability to own core responsibilities, and the flexibility to take on additional work as needs evolve.
The Platform Operations team serves as the primary operational contact for third-party partnerships using athenahealth’s platform technologies. The team supports integrations involving HL7 connections, APIs, Data View, and other platform services, connecting customers, external partners, and internal product teams to resolve issues and support product enablement.
The team also partners with product teams to develop operational processes for evolving products and partnerships, with a focus on reliable support, clear communication, and continuous improvement.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
Cloud-based EHR, RCM, patient engagement
Athenahealth provides cloud-based healthcare technology that combines electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools to help clinicians manage clinical, administrative, and financial tasks. Its platform runs in the cloud on a subscription basis, with EHR for patient records, RCM for billing and collections, and patient engagement tools to communicate with patients, plus included support services. It differentiates itself by offering an all-in-one, integrated solution across clinical, financial, and communications needs, plus a philanthropic arm (athenaGives) that provides free EHR technology and support to free and charitable clinics. The goal is to help healthcare providers improve outcomes, enhance patient experiences, and boost financial performance while expanding access to care through athenaGives.
Explore more opportunities at Athena Health