President and CEO

Description

The President & Chief Executive Officer (President/CEO) serves as the chief executive leader of Goodwill Industries of New Mexico (GINM) and is accountable to the Board of Directors for the overall leadership, strategy, performance, and integrity of the organization. The President/CEO provides vision and direction to advance GINM’s mission, ensure long-term sustainability, and strengthen the organization’s impact across New Mexico.
The President/CEO develops and implements the organization’s Strategic and Business Plans to ensure appropriate governance, transparency, and accountability. The role leads the Executive Team and empowers senior leaders to manage day-to-day operations while the President/CEO maintains enterprise-wide oversight, alignment, and performance accountability. The President/CEO is also responsible for executive oversight of affiliated entities and related business activities that support GINM’s mission and financial sustainability, ensuring appropriate governance structures, performance expectations, risk management, and alignment with the organization’s strategic objectives.

General Responsibilities:

• Adhere to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills as related to the position.
• Ensure HIPAA compliance & maintains confidentiality of privileged information.
• Implement CARF standards into all programs and follow professional ethics as set in the Code of Conduct/Business Ethics Policy           
• Perform other incidental and related duties as required and assigned.

Board Governance & Strategic Leadership:

• Serve as the primary liaison to the Board of Directors, supporting effective governance and transparent communication.
• Prepare and present timely, accurate information to the Board and its committees to support informed decision-making.
• Lead development, execution, and monitoring of GINM’s Strategic Plan and Business Plan, reporting progress and outcomes to the Board.
• Implement Board directives and ensure alignment between governance decisions and organizational operations.

Executive & Organizational Leadership:

• Lead, develop, and support the Executive Leadership Team, fostering a culture of accountability, collaboration, and performance.
• Establish clear organizational structure, authority, and delegation through defined roles, responsibilities, and performance expectations.
• Ensure alignment of operations, mission services, finance, IT, marketing, and support functions with organizational strategy.
• Promote organizational culture consistent with GINM’s mission and values.

Enterprise Oversight & Affiliated Entities:

• Provide executive oversight of GINM’s affiliated entities and related business activities, ensuring strategic alignment, financial stewardship, and mission consistency. Establish governance frameworks, performance metrics, and reporting structures for affiliated entities.
• Evaluate new enterprise opportunities, assess risk, and ensure responsible growth and diversification.

Financial Stewardship & Sustainability:

• Ensure sound financial management, internal controls, and fiscal integrity across the organization.
• Oversee development and execution of annual operating and capital budgets in partnership with the CFO.
• Monitor financial performance, trends, and risks; ensure timely corrective action when needed.
• Support diversified revenue strategies that strengthen long-term sustainability.

External Relations & Community Leadership:

• Serve as the primary external representative and spokesperson for GINM.
• Cultivate and maintain relationships with community partners, donors, funders, government agencies, and other stakeholders.
• Advocate for GINM’s mission and services at the local, state, and national levels.

Compliance, Risk & Organizational Integrity:

• Ensure organizational compliance with applicable federal, state, and local laws, regulations, accreditation, and contractual requirements.
• Promote a culture of safety, ethical conduct, and risk awareness.
• Ensure adherence to HIPAA, CARF, and other relevant standards.
• Maintain appropriate insurance coverage and risk mitigation strategies.

Supervisory Responsibilities:

Provides direct supervision to the Executive Leadership Team. Responsible for overall organizational direction, coordination, and evaluation in accordance with Board policy and applicable laws.

Requirements

Job-Specific Competencies:

• Executive leadership and strategic vision
• Board governance and partnership
• Enterprise and systems-level thinking
• Financial acumen and stewardship
• Change leadership and organizational development
• Relationship management and external representation
• Sound judgment, integrity, and ethical leadership

Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

• Bachelor’s degree required; Master’s degree preferred. Minimum of seven (7) years of senior executive leadership experience with responsibility for organizational strategy, operations, and financial oversight. Experience leading complex, multi-site organizations and working directly with a governing board required.

Value-Based Work Environment Notice:

This position requires excellent abilities to solve problems, prioritize work assignments and work well under pressure and deadlines. In addition, the position involves responding to and effectively managing many sensitive and confidential matters affecting the operations of the agency. This position is classified as Executive Management and thus requires additional mental efforts involved in performing the job satisfactorily and may require extra hours beyond a regular work week. Individuals must:

• Communicate a compelling and inspired vision of GINM’s mission and make the vision real and "shareable” by everyone. Be strategically agile, accurately anticipating future consequences and trends.
• Be approachable and gracious and build rapport easily and well. Can motivate many kinds of direct reports and invites input from each person while sharing ownership and recognition.
• Know how to manage conflicts, seeing them as opportunities, hammer out tough agreements and settle disputes equitability. Negotiates well, settling differences with minimum noise and without damaging relationships. Build effective teams and task forces when necessary, defining success in terms of the whole team.
• Action oriented and enjoy hard work with the ability to make decisions on imperfect information.
• Deal with ambiguity, effectively manage change and handle risk and uncertainty. Make good decisions based upon a mixture of analysis, wisdom, experience and judgment.
• Have organizational skills and the ability to multi-task and marshal resources to get the job done. Use logic, honest analysis and consultation with others to solve difficult problems with effective solutions.
• Be results oriented and can be counted on to meet and/or exceed goals successfully.
• Know how business works in the marketplace as well as know the competition.
• Ability to deal with strategic concepts and complexity.
• Set clear objectives and measure progress against results. Develop schedules and task/people assignments. Good at determining the processes necessary to get things done.
• Committed to continuous quality improvement through management by data. Know what to measure and how to measure it.
• Politically savvy and can maneuver through complex political situations effectively and quietly.