Welocalize

AI-powered content localization platform and services

Lead Multimedia Content Reviewer

Editing & ProofreadingConfirmed live in the last 24 hours

Full-timeNo salary listedRemote

About the Job

Requirements

Ability to edit and proofread content for accuracy and adherence to provided standards.
Ability to write creative marketing content and proofread and copy edit storefront descriptions.
Ability to identify linguistic quality issues, report patterns, and provide feedback on tools.
Ability to perform translations and review tasks as required.
Ability to monitor account-level linguistic quality and support quality planning with the Quality Department.
Ability to help define quality expectations per language, support root cause analysis and corrective action design, and track quality through key performance indicators and status reporting.
Ability to plan, perform, and track language quality assessments where applicable, and drive arbitration processes.
Ability to engage with client linguistic teams on quality and strategy, document meetings, and align linguists with client feedback.
Ability to create and maintain linguistic assets and client-facing documentation, and communicate updates to the linguistic team.
Ability to review copy and localization work, communicate review feedback and arbitration corrections, and respond to content reviewers’ queries.
Ability to match profiles and assign work and content types to the linguistic team.
Ability to identify linguistic training needs, create and maintain training programs, and deliver training.
Ability to identify underperformance and recommend task dispatching changes, escalating potential replacement needs to the Quality or Engagement Manager.
Ability to identify workload or workflow issues and propose solutions.

Responsibilities

Edit and proofread content to ensure accuracy and compliance with provided standards.
Write marketing content intended to engage customers.
Proofread and copy edit storefront descriptions.
Report recurring issues to support improvements in database and product performance.
Test tools and provide feedback to improve efficiency and accuracy.
Perform translations and review tasks as needed.
Work with the Quality Department to monitor account-level linguistic quality and quality planning.
Support root cause analysis and corrective actions, and track language quality using key performance indicators and status reports.
Plan, perform, and track language quality assessments where applicable, and drive arbitration processes.
Join client linguistic team calls to discuss quality and strategy, lead discussion of linguistic issues, document meetings, and follow up with linguists.
Act as liaison between the client and the broader linguistic team and ensure client feedback is implemented.
Conduct direct reviews with client subject matter experts where applicable.
Create and maintain linguistic assets and client-facing documentation, and communicate asset updates to the linguistic team.
Review copy and localization work, provide feedback to linguists, and relay feedback from third-party reviewers and client language leads.
Support linguists in understanding arbitration corrections and act as a liaison on terminology, style, product features, and questions.
Support linguists during production and escalate questions to the employer or client as needed.
Guide the linguistic team in identifying root causes and determining improvement actions.
Support onboarding of new linguists when applicable.
Review and evaluate language tests of potential candidates.
Coach and mentor linguists.
Identify workload and workflow issues and provide solutions to the employer team.

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Job Responsibilities:

Purpose of the role: The Welocalize Lead Reviewer is responsible for the overall quality of their language at an account level.

The following is a non-exhaustive list of responsibilities and areas of ownership for this role:

Linguistic tasks

Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards
Creative writing of marketing content to engage customers
Proofreading and copy editing of storefront descriptions
Report any patterns of issues observed to help improve database and product performance
Test tools to provide feedback for improving efficiency and accuracy

Performs translations as needed
Performs review tasks as required

Quality management planning and execution

Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account
Helps define and quality expectations per language (may be in collaboration with the client)

Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary
Ensures language level quality oversight by KPI tracking and status reporting
Plans, performs and tracks LQAs, if applicable
Drives the arbitration process

Client engagement

Joins calls with Apple linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed
Documents meetings with Apple and follows up with linguists to make sure everybody is aligned
Liaison between Apple and the broader Welocalize linguistic team
Ensures Apple’s feedback is implemented

Performs direct reviews with Apple SMEs, where applicable

Manages linguistic assets

Creates and maintains linguistic assets
Maintains client facing documentation
Communicates asset updates to linguistic team

Coordinates the linguistic team

Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and Apple Language Leads

Support linguists in understanding corrections resulting from the arbitration process
Acts as liaison for terminology, style issues, product features & questions
Responds to content reviewers’ queries
Supports linguists in asking any questions during production and escalates to Welocalize and/or Apple as needed
Profile matching and assigning work/content types to the linguistic team

Guide the linguistic team into identifying the root causes of issues and determining actions for improvement
Supports the onboarding of new linguists (when applicable) 
Reviews and evaluates language tests of potential candidates  
Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program
Coaches and mentors linguists

Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced
Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team

Additional Job Details:

About the Company

Welocalize

AI-powered content localization platform and services

Welocalize helps global brands connect with local audiences by translating and adapting content for different languages and cultures. Its OPAL platform uses AI to streamline translation, review, and approval, with modular AI components, connectors to enterprise systems, and workflow apps to automate localization tasks. This integrated approach combines AI and human review to speed delivery, reduce costs, and improve accuracy. The goal is to help clients expand globally, improve engagement with international customers, and grow revenue through scalable localization.

Company size: 5,001-10,000
Company stage: Acquired
Total funding: $34M
Headquarters: New York City, New York
Founded: 1997

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