Valet Attendant

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Valet Attendant. The Valet Attendant reports to the Executive Housekeeper and is responsible for delivering exceptional laundry, dry-cleaning, and uniform services for Fairmont Southampton’s guests and colleagues. This role ensures that all garments including guest clothing and staff uniforms are handled with the utmost care, processed efficiently, and returned in impeccable condition, reflecting Fairmont’s luxury service standards. The Valet Attendant plays a key part in supporting both the guest experience and operational excellence through precision, consistency, and Heartist service. 

Key Responsibilities 

Garment Care & Processing

• Sort, inspect, and document guest garments and colleague uniforms, identifying fabric types, stains, special instructions, and required treatments.
• Operate laundry and dry-cleaning equipment safely and efficiently in accordance with manufacturer recommendations and departmental procedures.
• Apply appropriate cleaning, stain removal, pressing, steaming, and finishing techniques to ensure all items meet luxury hospitality standards.
• Maintain the quality and integrity of all garments by ensuring proper handling and care throughout the cleaning process.

Guest & Colleague Service

• Provide prompt, courteous, and professional service to guests and colleagues at all times.
• Communicate effectively regarding garment care requirements, special requests, service timelines, and collection or delivery arrangements.
• Ensure guest laundry and dry-cleaning items are processed accurately and returned within established service standards.
• Support a positive and seamless guest experience by anticipating needs and responding to requests in a timely manner.

Uniform & Inventory Management

• Assist with the distribution, collection, and tracking of colleague uniforms.
• Ensure uniforms are maintained in excellent condition and available to support operational needs.
• Monitor supplies and report inventory shortages or replenishment requirements to leadership.
• Report damaged garments, missing items, or discrepancies promptly and follow established procedures for resolution.

Operational Excellence & Quality Assurance

• Ensure all garments are properly tagged, labelled, packaged, and delivered accurately.
• Maintain accurate records and documentation related to laundry, dry-cleaning, and uniform services.
• Adhere to Fairmont brand standards, departmental procedures, and quality control measures.
• Identify and report equipment malfunctions or operational concerns to management in a timely manner.

Health, Safety & Housekeeping

• Maintain a clean, organized, and safe work environment within the valet, laundry, and dry-cleaning areas.
• Comply with all health, safety, environmental, and chemical handling requirements.
• Follow proper equipment operating procedures and use personal protective equipment as required.
• Support sustainability initiatives and responsible resource management practices.

Teamwork & Collaboration

• Work collaboratively with Housekeeping, Laundry, and other hotel departments to ensure seamless operations.
• Assist team members during peak operational periods and support departmental objectives.
• Participate in training and development activities as required.
• Perform additional duties and responsibilities as assigned by management.

Qualifications

Experience

• 1–2 years of experience in dry cleaning, laundry, or valet services, ideally within a luxury hotel or high-end environment. 

Education

• High school diploma or equivalent. 

Competencies, Knowledge & Skills

• Strong attention to detail, fabric knowledge, and garment-care awareness. 

• Excellent customer service and communication skills with a warm, empathetic approach. 

• Ability to work independently and collaboratively in a fast-paced environment. 

• Strong time-management skills with the ability to meet deadlines and maintain quality standards. 

• Ability to lift, carry, or move items up to required departmental standards. 

Personal Attributes, Culture & Values

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions. 

• Foster an inclusive environment where every individual feels valued and respected 

Physical Requirements: 

• Ability to stand for extended periods throughout the shift. 

• Ability to lift, push, and pull up to 25–40 lbs as needed. 

• Frequent bending, reaching, and repetitive hand movements during pressing and folding tasks. 

• Comfortable working in warm or humid environments due to equipment heat. 

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team