Store Director

Overview

The Store Director at Ginza Tower leads the team to provide exceptional experiences for all clients, achieving or exceeding sales goals. The Store Director motivates the team to cultivate each client encounter into an ongoing, trusting relationship that will continue to drive the Tiffany legacy.

KEY RESPONSIBILITIES

Lead business development for the store by creating and developing relationships through all client interactions:

• Develop and execute client development vision via the Store Commercial Action Plan
• Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and store visitors.
• Drive sales team to consistently achieve or exceed sales targets and KPI’s.
• Master a strong knowledge of the store business and assess local market opportunities to implement a proactive and effective sales strategy.
• Partner with leadership team in Ginza Tower to develop effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities.
• Develop and execute strategic events to enhance the client experience in and out of the store.
• Strategize and develop networking activities for the store team.
• Be a dynamic and inspiring leader who embodies the LVMH Values. Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.

Partner with regional and corporate partners to ensure store success:

• Along with retail leadership team—determine, communicate, and monitor individual and team KPI’s to further success.
• Proactively lead and strategize with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs.
• Effectively lead and delegate boutique projects to Ginza Tower leadership team as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
• Lead Ginza Tower team to ensure fluidity of operations and support store management with store controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs.

Team Development and Management:

• Cast a successful team; Elevate and hire talent to ensure a winning team and create a best-in-class service & selling organization.
• Prioritize diversity, cultivate inclusive environments, and foster growth.
• Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth.
• Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.

Prestige Business Development:

• Strategize outreach to local prestige market.
• Cultivate Prestige Partnerships to increase prestige sales within the store. 
• Develop and implement a strategy to promote prestige sales.
• Partner appropriately within store and office teams to plan and implement events to develop prestige business

 YOUR PROFILE

Education:

• Bachelor’s degree in a business-related field is a plus.

Required Experience:

• 7 to 10 years of management, especially in luxury retail or hospitality
• Required experience in managing direct reports.

Technical Skills / Abilities:         

• Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Power Point, Client tracking systems and Point of Sales (POS) system.
• Must be able to stand on feet all day.

Personal Skills:

• Strong leadership skills
• Must be able to stand all day.
• Excellent analytical, organizational, and interpersonal communication skills required.
• Enthusiastic approach with clients and colleagues
• Entrepreneurial spirit to develop their own business and build long lasting client relationships.
• Creativity in developing new ways to motivate and develop a team.
• Collaborative approach with ability to foster a united work environment.
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to details with the ability to handle multiple tasks simultaneously and with precision.
• Ability to work in a fast-paced, evolving environment.
• Intellectual curiosity and passion for learning
• Business level Japanese and English