Senior Program Manager - Sub Same Day Delivery, SSD Delivery Ops Tech

Description

The candidate will be working as a member of the Sub-Same Day (SSD) delivery team as we work to provide faster than same day delivery across North America. We are looking for a Senior Program Manager with proven program management experience to own strategic, tactical, cross-functional, technology projects and programs within our Sub Same Day Delivery offering. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.


Key job responsibilities
- Own and develop end-to-end program strategy and operations for SSD, driving measurable improvements in customer experience and business outcomes
- Partner with Directors, Senior Managers, and technical leaders across the organization to align on strategic priorities and ensure successful program delivery
- Serve as the primary liaison between Tech, Product, Operations, and Program teams, facilitating alignment and driving consensus across competing priorities
- Define, implement, and continuously improve processes that scale to meet evolving business demands across global teams
- Work closely with engineering teams to ensure on-time delivery of features scoped in the product roadmap, balancing technical constraints with business requirements
- Analyze operational barriers to identify root causes and develop sustainable solutions that drive long-term improvements
- Proactively identify, escalate, and resolve critical issues that may impact program success, ensuring stakeholder awareness and mitigation plans
- Develop and leverage data inputs, KPIs, and analytical insights to inform operational adjustments, measure program effectiveness, and report performance metrics to stakeholders, translating complex data into actionable recommendations
- Coordinate user acceptance testing (UAT) of new features and drive stakeholder adoption of delivered solutions

A day in the life
This role will play a critical role in the expansion of the sub-same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in complex problem solving, and working in a tight schedule environment

Preferred Qualifications

- Master's degree, or MBA in management, business administration, economics, engineering, marketing
- Experience working across functional teams and senior stakeholders
- Experience with SQL databases and data querying capabilities along with advanced visualization tools like tableau and QuickSuite

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.