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All Accor

Global hotel management, franchising, loyalty program

Reservierungsleitung

Hotel Guest ServicesUpdated on Nov 11
Full-timeHamburg, GermanyNo salary listedIn-person

About the Job

Requirements

  • The candidate must have substantial experience in a comparable position.
  • Experience with OPERA Cloud is desirable rather than required.
  • The candidate must have communication and negotiation skills.
  • The candidate must work in a structured, responsible, and organized manner.
  • The candidate must have good German and English language skills.
  • The candidate must be ambitious, resilient, and enthusiastic about the profession.
  • The candidate must be willing to work in a team and share knowledge and enthusiasm.

Responsibilities

  • Lead and organize the reservations team.
  • Optimize and monitor reservation workflows.
  • Actively sell hotel services and the customer loyalty program through various booking portals and manage those portals.
  • Receive and process telephone, written, and online reservations.
  • Manage and oversee group reservations.
  • Advise guests on booking options.
  • Work closely with other departments, particularly Front Office, Sales, Accounting, and Revenue.

Desired Qualifications

  • Additional languages, such as French, are an advantage.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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