Fraud Quality Assurance Analyst

Job Family:

Risk & Regulatory Compliance Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

• This role is responsible for reviewing fraud investigations and operational activities to ensure accuracy, consistency, compliance with established procedures, and adherence to quality standards.
• The analyst will evaluate investigative work products, identify trends and improvement opportunities, provide constructive feedback to investigators, and help maintain the integrity and effectiveness of fraud detection and identity verification operations.
• In addition to quality assurance activities, this role will support the development of operational documentation, standard operating procedures, and investigator training programs to promote consistency and continuous improvement across the fraud operations function.
• Perform fraud operations, identity verification, investigations, or identity fraud who possess strong analytical skills, exceptional attention to detail, and a commitment to operational excellence.

What You Will Need:

• Ability to OBTAIN and MAINTAIN a Federal or DoD Public Trust; Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Must be a US Citizen due to nature of client engagements.
• Three (3) to Five (5) of experience.
• Experience in one or more of the following areas:
  • Identity fraud investigations
  • Identity verification operations
  • Fraud operations
  • Investigative review and analysis
• Strong attention to detail and ability to assess work for quality, accuracy, completeness, consistency, and procedural compliance.
• Demonstrated ability to identify trends, analyze findings, and communicate recommendations effectively.
• Experience developing documentation, procedural guidance, or training materials.
• Excellent written and verbal communication skills.
• Experience working in a production-based, metrics-driven, or quota-driven environment.

What Would Be Nice To Have:

• Experience using investigative and identity verification tools such as LexisNexis, Socure, or similar fraud detection platforms.
• Experience conducting quality assurance reviews, audits, or quality control activities in an investigative or operational environment.
• Familiarity with identity proofing, account verification, fraud prevention, and case management processes.
• Experience facilitating training, coaching, or knowledge-sharing sessions.

The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.