WordPress Live Support Specialist

Who we are.

At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.

Kickstart your tech career. Empower entrepreneurs. Grow with us. 

Ready to break into the tech world, even if you’re just getting started? 
At WP Live, we help small business owners build their online presence with confidence. As a WordPress Live Support Specialist, you’ll be the friendly expert customers rely on when they need guidance, creativity, or a problem solver who can turn “tech confusion” into “tech confidence.” 

This is more than a support role, it’s a launchpad. We’ll help you grow into a true WordPress expert with hands‑on training, real-world experience, and continuous skill development. If you’re passionate about helping people, curious about web technology, and eager to grow your career, this role is your next step forward.

What you’ll do & how you’ll make your mark. 

• Be the voice of WP Live, providing inbound call support that’s friendly, patient, and solution-oriented. 

• Guide customers through WordPress tasks—from plugin and theme setup to design adjustments and troubleshooting site functionality. 

• Consult with business owners to understand their goals and offer creative, strategic recommendations to improve their website’s look, performance, and customer experience. 

• Help small businesses thrive by empowering them to build, manage, and grow their online presence with confidence. 

• Contribute to a community of learners and creators, sharing insights and growing your technical skills alongside a team of WordPress pros. 

Who you are & what you’ll need to succeed. 

• You bring 1–2 years of customer service experience and know how to create positive, memorable interactions—whether over the phone or through other digital channels. 
• Experience with web hosting is a plus (but absolutely not required!)—we’ll teach you everything you need to know. 
• You’re naturally curious about technology and excited to learn WordPress, plugins, themes, page builders, and other modern website tools. 
• You have excellent communication skills and thrive on solving problems with patience, clarity, and empathy. 
• You enjoy working with all types of customers—from first‑time website owners learning the basics to advanced users seeking expert guidance. 
• Experience with internet tools, social media platforms, or small business environments is helpful and gives you a head start. 
• Bonus points if you’ve touched WordPress before—whether tinkering with plugins, experimenting with themes, or using builders like Elementor, Divi, or WordPress Block Builder. 

Why you’ll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
• Where can we take you? Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD!

#Bluehost #LI-DB1

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.