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Carelon

Integrates care journeys with digital tools.

Senior Business Systems Analyst

Business AnalysisUpdated on Nov 15
Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

  • Requires a bachelor's or master's degree in Computer Science or Information Systems.
  • Requires 5–11 years of total experience in data analysis, data mapping, data mining, data visualizations, and SQL, including the ability to answer questions based on data findings.
  • Requires strong communication skills and the ability to communicate with business stakeholders at all levels, from subject-matter experts to vice presidents.
  • Requires expert knowledge of Jira.
  • Requires experience working with Scrum or Kanban teams.

Responsibilities

  • Define and map the scope of business systems projects.
  • Elicit, analyze, document, and validate business and system requirements by working closely with healthcare business stakeholders, product owners, and technical teams.
  • Translate business requirements into functional specifications, user stories, acceptance criteria, process flows, and system design documents.
  • Use SQL to perform data analysis, data validation, root cause analysis, and impact assessments, and to support user acceptance testing activities.
  • Collaborate with business users, developers, quality assurance teams, and project managers throughout the software development life cycle.
  • Manage and track requirements, defects, enhancements, and sprint activities using Jira and Confluence.
  • Perform gap analysis, workflow analysis, and process mapping, and recommend solutions for healthcare applications and reporting systems.
  • Support Agile ceremonies, including backlog grooming, sprint planning, requirement walkthroughs, and release planning.
  • Partner with healthcare operational teams to understand claims, eligibility, enrollment, provider, member, or clinical business processes and translate them into system requirements.
  • Facilitate user acceptance testing planning, test case reviews, defect triage, and business sign-off activities to ensure successful implementation.
  • Analyze production issues, identify root causes, coordinate with support and development teams, and drive issue resolution.
  • Prepare executive-ready documentation, status reports, presentations, and business communications for leadership and stakeholders.

Desired Qualifications

  • Healthcare domain knowledge and expertise in two or three subject areas, such as claims, member, or provider.
  • Experience with Agile or Scaled Agile Framework (SAFe) methodology.
  • Experience writing and structuring stories to support delivery across complex data environments.

About the Company

Carelon

Integrates care journeys with digital tools.

Carelon builds a connected health system by offering integrated digital tools and shared data for all stakeholders in healthcare, from individuals to government agencies. It uses personalized, people-first care models and services, including virtual care and doorstep prescription delivery, supported by data analytics, research, and clinical insights to enable proven, value-based care across the care journey. Its products connect end-to-end experiences, simplify plan operations, and manage costs without compromising quality, aiming to make whole-person health easier, more affordable, and accessible no matter where someone is in their care journey. Carelon differentiates itself through its 150 years of combined experience, extensive data capabilities, flexible solutions, and collaborative partnerships that unite providers, payers, employers, and other partners toward shared health outcomes.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Indianapolis, IN
Founded
Not listed

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