Full-Time

Data Engineer

NPS Prism

NPS Prism

11-50 employees

SaaS CX benchmarking for NPS analytics

No salary listed

Gurugram, Haryana, India

Remote

Bachelor's, Master's

Category
Data & Analytics (1)
Required Skills
Power BI
Microsoft Azure
Python
Distributed Systems
Data Visualization
Data Science
Git
Apache Spark
SQL
Apache Kafka
ETL
Data Engineering
Version Control
Tableau
AWS
Jenkins
Alteryx
DevOps
Databricks

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Requirements
  • A Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field is required.
  • Three to six years of experience in data engineering or related roles is required.
  • Hands-on experience with big data processing frameworks, data lakes, and cloud-native services is required.
  • Proficiency in Python, SQL, and PySpark for data processing and manipulation is required.
  • Proven experience with Databricks and Apache Spark is required.
  • Expertise working with cloud platforms such as Azure and Amazon Web Services is required.
  • Understanding of extract, transform, and load processes and tools such as Alteryx is required, with Alteryx noted as good to have.
  • Experience leveraging data lakes, data warehouses, and data pipelines is required.
  • Ability to build a data pipeline from scratch is required.
  • Strong understanding of distributed systems and big data technologies is required.
  • Basic understanding of DevOps principles and familiarity with continuous integration and continuous delivery pipelines is required.
  • Hands-on experience with Git, Jenkins, or Azure DevOps is required.
  • Strong problem-solving skills and ability to optimize data solutions are required.
  • Excellent oral and written communication skills are required.
Responsibilities
  • Design, build, and optimize extract, transform, and load or extract, load, and transform workflows using Databricks, SQL, Python, PySpark, and Alteryx.
  • Develop and maintain robust, scalable, and efficient data pipelines for processing large datasets from source to emerging data.
  • Work on Azure and Amazon Web Services to build and manage data lakes, data warehouses, and scalable data architectures.
  • Use cloud services such as Azure Data Factory and AWS Glue for data processing and orchestration.
  • Use Databricks for big data processing, analytics, and real-time data processing.
  • Leverage Apache Spark for distributed computing and handling complex data transformations.
  • Create and manage SQL-based data solutions to ensure high availability, scalability, and performance.
  • Develop and enforce data quality checks and validation mechanisms.
  • Collaborate with data scientists, analysts, and business stakeholders to deliver data solutions.
  • Understand business requirements and translate them into technical solutions.
  • Leverage continuous integration and continuous delivery pipelines to streamline development, testing, and deployment of data engineering workflows.
  • Work with Git, Jenkins, or Azure DevOps for version control and automation.
  • Maintain documentation for data workflows, pipelines, and processes.
  • Optimize data systems for performance, scalability, and cost-efficiency.
Desired Qualifications
  • Familiarity with data visualization tools such as Power BI and Tableau.
  • Knowledge of streaming technologies such as Kafka or Event Hubs.

NPS Prism is a subscription-based SaaS platform built by Bain & Company to provide external customer experience benchmarks. It gathers Net Promoter Score (NPS) data from more than 500 companies across 30+ countries and 10 industries, refreshing the data quarterly, and offers an analytics dashboard, historical data, and quarterly insights to compare a client’s NPS across journeys, products, and channels. It differentiates itself by applying Bain’s NPS methodology and delivering industry- and journey-level benchmarks alongside strategic insights that help interpret scores and guide actions. Its goal is to help companies validate internal data, identify improvement opportunities, and prioritize investments to enhance loyalty and drive growth.

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

Boston, Massachusetts

Founded

2019

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Simplify Jobs

Simplify's Take

What believers are saying

  • The July 2026 benchmarks report adds AI-in-CX analysis, aligning with buyer priorities.
  • NPS Prism Asia Private Limited, incorporated January 22, 2024, signals continued international expansion.
  • Over 20,000 customers and 1,000 companies in 2026 create stronger network effects for subscriptions.

What critics are saying

  • Qualtrics, Medallia, and InMoment keep commoditizing NPS benchmarking with broader AI VoC suites.
  • NPS Prism still depends on Bain's brand; any Bain consulting slowdown hits distribution.
  • If enterprises shift budget to AI-native CX copilots by 2027, Prism's dashboard becomes a feature, not a product.

What makes NPS Prism unique

  • Bain backs NPS Prism with quarterly benchmarks across 1,000 companies and 15 industries.
  • Its 2026 report spans 800,000 customers, giving unusually deep cross-industry loyalty comparisons.
  • Fresh data every 90 days and journey-level analysis separate Prism from static survey tools.

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Benefits

Hybrid Work Options

Remote Work Options