Minimum 5 years working in a technical background, with particular emphasis in color imaging, digital black and white, and wide format.
Minimum 5 years of technical experience within the office product industry.
Experience with Macintosh, PC, and Unix computers and networks.
Working knowledge of document editing and desktop publishing applications.
Physical ability to occasionally lift and/or move up to 50 pounds and to kneel, lift, bend, and stand for long periods.
Willingness to self-relocate; company-paid relocation is not provided.
Valid driver's license.
Ability to travel 40%, including overnight travel.
Responsibilities
Lead, coach, train, and supervise System Support Engineers to ensure high performance and compliance with company standards.
Manage schedules, field activities, budgets, expense reporting, and operational performance across the region.
Partner with Regional Sales leadership and Head Office to support sales, service operations, training programs, and strategic initiatives.
Provide technical leadership and support to engineers, dealers, and service organizations, including escalation assistance when needed.
Develop, coordinate, and deliver regional service training programs for engineers and dealer personnel.
Maintain strong relationships with dealers and ensure adherence to Kyocera service policies, procedures, and quality standards.
Monitor product deployments, machine populations, competitive activities, and field service trends to identify improvement opportunities.
Collect, analyze, and report field performance, service issues, and customer feedback to senior leadership.
Oversee regional service resources, facilities, equipment, tools, parts inventory, and approved budgets to maximize operational effectiveness.
Support trade shows and regional events, ensuring appropriate service planning and execution.
Recommend personnel actions, including hiring, promotions, transfers, compensation changes, and terminations, to the Senior Director of Technical Services.
Desired Qualifications
Prior training on color and digital black and white controllers.
Bachelor's degree.
CNE or MSCE certification.
Overview
When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.
In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.
As a Regional Manager, Engineering, you will be responsible for managing the field service, System Support Engineers and Dealers in their Region, and is responsible for, and has commensurate authority to accomplish, the fulfillment of the duties set forth below.
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.
Responsibilities
Lead, coach, train, and supervise System Support Engineers to ensure high performance and compliance with company standards.
Manage schedules, field activities, budgets, expense reporting, and operational performance across the region.
Partner with Regional Sales leadership and Head Office to support sales, service operations, training programs, and strategic initiatives.
Provide technical leadership and support to engineers, dealers, and service organizations, including escalation assistance when needed.
Develop, coordinate, and deliver regional service training programs for engineers and dealer personnel.
Maintain strong relationships with dealers and ensure adherence to Kyocera service policies, procedures, and quality standards.
Monitor product deployments, machine populations, competitive activities, and field service trends to identify improvement opportunities.
Collect, analyze, and report field performance, service issues, and customer feedback to senior leadership.
Oversee regional service resources, facilities, equipment, tools, parts inventory, and approved budgets to maximize operational effectiveness.
Support trade shows and regional events, ensuring appropriate service planning and execution.
Recommend personnel actions, including hiring, promotions, transfers, compensation changes, and terminations, to the Senior Director of Technical Services.
Qualifications
Minimum 5 Years working in a technical background with particular emphasis in color imaging, digital black and white and wide format.
Minimum 5 years technical experience within the office product industry.
Experience with computers (Macintosh, PC and Unix) and networks.
Working knowledge of document editing and desktop publishing applications. Prior training on color and digital black and white controllers is also highly desirable.
Physical requirements: Occasionally lift and/or move up to 50 lbs., kneeling, lifting, bending, standing for long periods of time.
Company paid relocation is not provided. Employee must be willing to self-relocate.
Valid driver’s license.
Ability to travel 40% (includes overnight).
Preferred:
Bachelor’s degree
CNE or MSCE certification is highly desirable.
Prior training on color and digital black and white controllers is also highly desirable.
The typical pay range for this role is $74,000 -$122,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.This position may include a discretionary bonus based on performance.
Note:
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.
Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.
KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination.
Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, protected veteran status, marital status, or familial status.