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Beth Israel Deaconess Medical Center

Teaching hospital delivering patient-centered medical care

Emergency Services Dispatcher

Logistics & TransportationConfirmed live in the last 24 hours
Part-timeBoston, MA, USAIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • Zero to one years of related work experience is required.
  • Previous hospital telecommunications experience is required.
  • Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access, is required.
  • The role requires written English communication with internal and external customers.
  • The role requires comprehension and oral communication of complex verbal information in English to medical center staff, patients, families, and external customers.
  • The role requires the ability to work attentively for up to four hours without interruption and respond to changing circumstances and new information.
  • The role requires sedentary work, including constant sitting and keyboard use, with occasional exertion of up to 10 pounds and occasional walking or standing.
  • Flu vaccination is required as a condition of employment.

Responsibilities

  • Answer calls using the Beth Israel Deaconess Medical Center greeting and professional radio etiquette, direct calls appropriately, prioritize requests from requesting departments, and immediately dispatch available Advanced Life Support and Basic Life Support units.
  • Enter and track information in the computer system, log each call on the daily log or Autocad system immediately after receipt, and use GPS to locate and dispatch the closest and most appropriate ambulance.
  • Receive ambulance requests, prioritize calls from services or floors, and assign requests to the appropriate ambulance service.
  • Clarify instructions and coordinate services with requesters.
  • Ensure all on-duty Beth Israel Deaconess ambulances and hospital-subcontracted vehicles have appropriate assignments.
  • Schedule patient transport in a timely manner.
  • Notify departments of patient departure times.
  • Report issues and problems to a supervisor or manager as needed.
  • Assist in obtaining coverage for sick calls when the supervisor or manager is absent.
  • Attend mandatory in-services.
  • Dispatch ambulance requests from within Beth Israel Deaconess Medical Center Boston to the appropriate ambulance service and support efficient responses.
  • Ensure safe patient transport to the correct destination and document services appropriately.
  • Coordinate with appropriate teams and maintain accurate records of hospital ambulance traffic.
  • Use the telephone console, Motorola handsets for C-MED communications, and Motorola CDM series two-way radio system.
  • Maximize utilization of Beth Israel Deaconess Medical Center ambulance services and ambulances assigned by contracted providers.
  • Follow Massachusetts O.E.M.S. statewide ALS/BLS and ALS interfacility transfer treatment protocols.

Desired Qualifications

  • Emergency Medical Services experience is preferred.
  • Geographical knowledge of the surrounding area is preferred.
  • GPS locator software experience is preferred.
  • Knowledge of Emergency Medical Dispatch and Ambulance Communications is preferred.

About the Company

Beth Israel Deaconess Medical Center

Teaching hospital delivering patient-centered medical care

Beth Israel Deaconess Medical Center (BIDMC) serves as a teaching hospital in Boston affiliated with Harvard Medical School, offering a wide range of medical services across inpatient, emergency, outpatient, and urgent care. Its care model centers on delivering high-quality medical treatment to patients, supported by patient access initiatives like OpenNotes, which lets patients view clinicians’ notes online to improve understanding and engagement in their care. The hospital also supports education and research through its affiliation with Harvard, attracting funding for studies and training programs. BIDMC differentiates itself through its patient-centered approach, active patient engagement tools, and a broad network of urgent care centers and outpatient services that extend access to healthcare. The goal is to provide comprehensive, accessible, evidence-based medical care while advancing medical education and research.

Company size
10,001+
Company stage
Grant
Total funding
$5.4M
Headquarters
Boston, MA
Founded
1996

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