Texas Original

Grows and sells medical cannabis in Texas

Dispensary Associate

Checkout & Customer ServicePosted on Nov 5

Full-timeThe Woodlands, TX, USAIn-person

About the Job

Requirements

A high school diploma or GED is required.
At least two years of experience in retail, the service industry, or a customer service role is required.
Professionalism and compassion are required.
Excellent interpersonal, verbal, and written communication skills are required.
Must be able to obtain state-approved credentials and pass a criminal background check.
Open and flexible availability is required.
Must be able to stand and walk for a full eight-hour shift.
Must be comfortable using a point-of-sale system and electronic correspondence.
Must follow strict protocols for accuracy and compliance.

Responsibilities

Actively engage patients in a warm and welcoming manner and offer personalized recommendations and solutions.
Handle patient issues and complaints proactively and professionally, prioritizing patient retention and escalating matters to appropriate parties when necessary.
Uphold inventory control to minimize loss by following state and company inventory control procedures and vendor delivery procedures.
Learn and use point-of-sale systems to set up patient profiles, check patients out, and provide exceptional customer service.
Build and maintain customer relationships.
Gather feedback from patients and communicate questions or concerns to the appropriate departments.
Help educate potential patients about the Compassionate Use Program and how to become a Texas Original.
Comply daily with dispensary policies, including state and local regulations, security and access protocols, inventory tracking, dress code, work schedules, and human resources policies.
Contribute to the team environment and company advancement in alignment with company direction.
Perform other duties as assigned.

Salary Range: 20 to 20 (Currency: USD) (Pay period: per-hour-wage)

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.

We are seeking a highly organized, detail oriented and self-motivated individual to assist with Dispensary responsibilities. The ideal candidate will be able to work independently, as well as with a team, and follow strict protocols for accuracy and compliance. The candidate will be comfortable using a point-of-sale system and electronic correspondence. The Dispensary Associate is a representative of Texas Original and will possess exceptional customer service and communication skills as they can be the first contact for some of our patients and therefore the face of the company. We also hope that our Dispensary Associate will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.

Responsibilities and Duties:

Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions
Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary
Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures
Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
Commit to being the Gold Standard in customer service by building and maintaining customer relationships
Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original
Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules, and HR policies
Contribute to team environment and company advancement in alignment with Texas Original direction
Other duties as assigned

Qualifications and Skills:

High school diploma/GED required
2+ years’ experience in a retail, service industry or customer service role is required
Strong sense of professionalism and compassion required
Excellent interpersonal, verbal, and written communication skills
Must be able to obtain State approved credentials and pass criminal background check
Open/flexible availability is required
Ability to stand/walk for a full 8-hour shift

Benefits Package:

Medical, Dental, Vision

Telehealth – Medical

Telehealth – Mental Health Counseling

401(k) with company matching

Paid Vacation

Paid Sick Leave

Paid Holidays

Bereavement leave

Pre-Tax Flexible Spending Accounts

Basic Term Life Insurance and AD&D

Travel Reimbursement (if applicable)

Gym Reimbursement up to $50/month

& More

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.

About the Company

Texas Original

Grows and sells medical cannabis in Texas

Texas Original Compassionate Cultivation operates as a licensed medical cannabis dispensary in Texas, growing, producing, and distributing medical cannabis products including CBD and THC formulations. It collaborates with physicians to tailor treatments and provides education resources to help patients navigate medical cannabis use. It sells products through its dispensary and online platforms to patients with conditions like chronic pain, epilepsy, and ALS. Its goal is to help patients achieve relief through medically guided cannabis therapies while maintaining a leading, patient-facing position in the Texas medical cannabis market.

Company size: 51-200
Company stage: Series B
Total funding: $23M
Headquarters: Manchaca, TX
Founded: 2018

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