Bilingual Customer Support Representative - Operations
About the job
- Candidates must be proficient in both English and French.
- Candidates must be available full-time with flexible schedules that meet business needs, including morning and evening shifts.
- Previous experience in cryptocurrency-related roles is an asset, but is not required.
- Candidates should be self-motivated and able to solve problems on the fly.
- Candidates should demonstrate an ability to support customer satisfaction and interpersonal communication.
- Respond to customer service live chats, emails, telephone calls, and voicemails.
- Maintain customer relationships by handling questions and concerns with speed and professionalism.
- Resolve customer complaints, manage database records, and draft status reports on customer service issues.
- Provide a positive customer experience and build loyalty with each customer.
- Stay informed about promotions, product launches, and cryptocurrency trends.
- Provide superior customer service and develop expert product knowledge.
- Previous experience in cryptocurrency-related roles.
About the company
NDAX Canada is a regulated cryptocurrency exchange serving retail and institutional clients in Canada. It supports 60+ cryptocurrencies, a user-friendly trading interface with features like auto-invest and staking, and an OTC desk (NDAX Wealth) plus a white-label platform for large trades and businesses. Security is core, with offline multi-signature cold storage via Ledger Vault, segregated Canadian trust accounts for client funds, MPC-based hot wallets, and mandatory two-factor authentication, all backed by FINTRAC MSB registration, AMF registration, CIRO as an Investment Dealer and ATS, and SOC 2 Type II. The goal is to be the trusted gateway for Canadians to access digital assets by combining strong security and regulatory compliance with access to both retail trading and institutional crypto services, and by integrating crypto with the traditional banking system.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Calgary, Canada
Founded
2017
Get referred to Ndax Canada
See people who can refer or advise you
Simplify's Take
What believers are saying
- KOHO Crypto launched April 29, 2026, expanding NDAX distribution to 2.5 million users.
- NDAX’s 2026 relief fund and fraud commentary strengthen trust with Canadian regulators and users.
- MeetAmi’s July 2025 wealth platform opens advisor, family-office, and institutional revenue channels.
What critics are saying
- The OSC decision expires December 19, 2026, reopening regulatory uncertainty around operations.
- BC litigation against NDAX over a C$671,000 scam ended favorably, but fraud claims persist.
- KOHO and Wealthsimple compress fees, threatening NDAX’s retail margin and brand relevance.
What makes Ndax Canada unique
- NDAX holds CIRO dealer-member status and ATS recognition, rare in Canadian crypto.
- NDAX’s regulated infrastructure powers KOHO Crypto’s April 2026 launch and MeetAmi wealth tooling.
- NDAX emphasizes SOC 2 Type II, custody, and Canadian-dollar trading for compliance.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- Paid Time Off
- Professional Development Budget
- Stock Options
- Company Equity
- Performance Bonus
- Gym Membership
- Remote Work Options