Edenred

Digital payments platform for employee benefits

Ejecutivo de telesales

Account ManagementConfirmed live in the last 24 hours

Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

At least one year of verifiable experience in telephone sales, account management and retention (farmer), sales negotiation and closing, and customer service.
Completed high school/preparatory education is required.
Proficiency with Microsoft Office.
Salesforce navigation and use; prior experience is desirable.

Responsibilities

Manage, retain, and grow an assigned private-sector customer portfolio, increasing use of the fuel solution and cross-selling complementary products such as toll services, maintenance, self-consumption, and electromobility.
Understand assigned private-sector customers, their operations, needs, and consumption patterns.
Maintain and increase consumption in each account through proactive service and ongoing growth strategies.
Actively promote integrated solutions including fuel, toll services, maintenance, self-consumption, and electromobility.
Execute cross-selling and upselling strategies aligned with business objectives.
Continuously track the sales pipeline and identified opportunities.
Administer the assigned portfolio and databases, ensuring customer information is current in Salesforce.
Follow up on customer invoicing, inquiries, and administrative matters.
Document interactions, agreements, and account management activities in the established tools.
Urgently manage daily service, operational, and billing incidents.
Resolve conflicts effectively while preserving commercial relationships and customer satisfaction.
Coordinate with internal departments to ensure clear and timely solutions.
Serve as the customer's primary point of contact, conveying trust, commitment, and professionalism.
Maintain strong, collaborative relationships across internal departments.
Clearly communicate progress, risks, and opportunities identified in the portfolio.

Desired Qualifications

A bachelor's degree in Administration, Marketing, Sales, or a related field.
Prior experience using Salesforce.

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Objetivo General

Administrar, retener y hacer crecer la cartera asignada del sector privado, impulsando el incremento en el uso de la solución de combustible y promoviendo activamente la venta cruzada de productos complementarios como peaje, mantenimiento, autoconsumo y electromovilidad.
El rol requiere un alto enfoque comercial, dominio del proceso de venta telefónica, atención al cliente de excelencia y un alto sentido de responsabilidad en la gestión y resolución oportuna de incidencias, asegurando una experiencia positiva y sostenible para el cliente.

Gestión Comercial y Cuidado de Cartera

Conocer a profundidad los clientes de la cartera asignada del sector privado, su operación, necesidades y patrones de consumo.
Mantener e incrementar el consumo de cada cuenta mediante una atención proactiva y estrategias de crecimiento constantes.
Promover de forma activa las soluciones integrales de Edenred:
- Combustible
- Peaje
- Mantenimiento
- Autoconsumo
- Electromovilidad
Ejecutar estrategias de venta cruzada y up sell alineadas a los objetivos del negocio.
Realizar seguimiento continuo al pipeline comercial y oportunidades detectadas.

Administración y Seguimiento Operativo

Administrar correctamente la cartera asignada y bases de datos, asegurando información actualizada en Salesforce.
Dar seguimiento puntual a la facturación, aclaraciones y temas administrativos de los clientes.
Documentar interacciones, acuerdos y gestiones en las herramientas establecidas.

Atención al Cliente y Resolución de Incidencias

Gestionar con alto sentido de urgencia las incidencias diarias relacionadas con servicio, operación y facturación.
Resolver conflictos de forma efectiva, preservando la relación comercial y la satisfacción del cliente.
Coordinarse de manera ágil con áreas internas para asegurar soluciones claras y en tiempo.
Actuar como principal punto de contacto del cliente, transmitiendo confianza, compromiso y profesionalismo.

Colaboración y Comunicación

Mantener relaciones sólidas y colaborativas entre áreas internas.
Comunicar de manera clara avances, riesgos y oportunidades detectadas en la cartera.

Perfil Requerido

Experiencia

Al menos 1 año de experiencia comprobable en:
- Ventas telefónicas
- Cuidado y retención de cartera (farmer)
- Negociación y cierre de ventas
- Servicio y atención a clientes

Formación Académica

Preparatoria concluida (requisito mínimo).
Licenciatura deseable (Administración, Mercadotecnia, Ventas o afín).

Conocimientos Técnicos

Manejo de paquetería Office.
Uso y navegación de Salesforce (deseable experiencia previa).

Apply now and Vibe with Us!

About the Company

Edenred

Digital payments platform for employee benefits

Edenred provides a digital services and payments platform for the working world, connecting 60+ million users, 2+ million merchants, and nearly 1 million corporate clients across 45 countries. Its offerings cover employee benefits (like Ticket Restaurant), mobility services, employee engagement tools, and corporate payment instruments, all delivered through a digital platform and apps that often integrate with mobile wallets and partner services. It differentiates itself by its global scale, broad range of benefits and payments solutions, and a track record of France-specific innovations (virtual Ticket Restaurant, braille restaurant cards, Edenred Télétravail, and Edenred+). Its goal is to simplify daily life for employees, improve well-being, attract talent, and boost company performance by making benefits and payments seamless.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1983

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