Must demonstrate well-organized skills and good phone and people skills.
Must be proficient with computers; experience with a computerized parts management system is highly desired.
Must be capable of working in a fast-paced environment.
Must demonstrate excellent attention to detail.
Must have excellent attendance and work performance.
Must be self-motivated and have a high commitment to completing tasks in a timely manner.
Responsibilities
Communicate with customers in a positive, caring, and timely manner to enhance customer relations while accurately and efficiently processing parts transactions.
Model alignment with the company's mission and core business values, collaborate with key internal and external resources, and participate in ongoing self-development.
Model, promote, reinforce, and reward consistent use of HOLT's Values Based Leadership tools, models, and processes to align with the company's vision, values, and mission.
Complete parts transactions for internal and external customers accurately, promptly, and supportively to ensure customer satisfaction; performance is measured by manager observation, customer feedback surveys, return rate, and department-goal achievement.
Participate in sales programs sponsored by HOLT and its suppliers that promote sales through incentives, and meet or exceed specified objectives as measured by program administrators.
Keep product information systems current and update new product information; performance is measured by management observation and attendance records at new product update and safety meetings.
Participate in the after-hours call-out rotation to assist customers; adhere to the set schedule and provide call-out reports to management through the answering service.
Desired Qualifications
Experience with a computerized parts management system is highly desired.
This position is responsible for Communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.
The incumbent in this position is expected to model the following practices daily:
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal/external resources;
Participate in ongoing self-development.
Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
Complete all parts transaction for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction, as measured by manager observation and customer feedback surveys. Also, to be measured by return rate, and achievement of department goals.
Participate in all sales programs sponsored by Holt and other suppliers that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
Products information systems kept current and new product information is updated. To be measured by management observation and attendance records at new product update meetings, safety meetings.
Assume turn in after-hour call out rotation to assist customers in after-hours call out needs. To be measured by adherence to set schedule and call out report provided to management by the answering service, and customer feedback.
Performs other duties assigned.
Demonstrate well-organized skills.
Demonstrate good phone and people skills.
Must be proficient with computers. Experience with a computerized parts management system highly desired.
Must be capable of working in a fast-paced environment.
Demonstrate excellent attention to detail.
Must have excellent attendance and work performance.
Must be self-motivated with a high commitment to completing tasks in a timely manner.